Job Description:General Manager – Avoca Suffolk StreetRole Purpose:The General Manager is responsible for the operational management of their store. This role is a highly focused operational and commercial role. Together with the Avoca Regional Manager, the General Manager will have responsibility for delivering financial commitments in terms of revenue and trading profit for the Departments in their store and the store in general. The GM will be required to implement company strategy for driving revenue, margin, income, associated overhead costs and the P&L AOI (Annual Operating Income)/MC (Margin Contribution) within the Avoca store business. Working collaboratively with support functions and store teams the GM will be accountable for implementation of store operation programs. The GM will have responsibility for implementation of people activities which will include recognition and engagement programs and communication of our Mission/Vision and Values.Avoca’s General Manager is responsible for overseeing the entire Non-Food Retail, Food Hall Retail and Food Business including Concessions. To ensure that Store Operations is maintained at optimal levels and group operational standards are maintained to a level consistent with Food Safety, Safety, Business Excellence, Commercial and Operational requirements and deliver on group P&L targets. This involves managing a team of management and all business operations to ensure Avoca produces a high-quality customer experience, while generating revenue. Ensures operational standards are maintained throughout the entire store, ranging from revenue, margin, and income targets through to labour and direct costs. Delivers on all Business requirements to ensure the set targets are achieved on the store P&L.Key duties & responsibilities:· Provide leadership for the Store teams in all Operational, Commercial and Business duties across the store Oversee the management and control of the Non-Food Retail, Food Retail and Food business, while maintaining the heritage of the Avoca Retail & Food brand.· Ensure all Avoca Departments are operated efficiently and in compliance with Food Safety Quality standards, Safety, Business Excellence, Commercial, Marketing, Buying, Creative and Legal requirements. Establish processes and controls for assigned inventories, including FIFO, shelf-life management, temperature and HACCP controls.· Work with Avoca & Aramark support teams to attain optimum inventory level within the planned budget and meet planned inventory turns across stores.· Manage Store workflow and activities, proper storage, inventory accuracy, reports and action to reduce loss.· Implement robust processes and establish Operational routines with a continuous improvement mindset for all stores.· Partner with Manufacturing, Production, Marketing, Creative, Buying, Commercial, Culinary and Logistics teams to produce world class Avoca Customer Service Excellence standards.· Ensure daily / weekly / monthly routines, ordering and delivery schedules are executed per plan to avoid disruption to the store operations.· Ensure all documentation and processes are compliant with corporate, regulatory and HACCP requirements. Participate in all required audits.· Responsible for driving the Store revenue to deliver on budgeted sales, margin, income, direct costs and overall profitability.· Responsible for the implementation, operational execution of all Food Quality & Safety, Health & Safety, Marketing, Buying & Creative, Business Excellence and Procurement and Facilities initiatives and providing leadership to all teams in each department to achieve the annual overall P&L business plan.· Drive programmes and initiatives that will increase growth, sales, customer satisfaction, product availability, Bus Exec/lean operations, loss prevention, operational standards and cost control, to deliver overall Avoca business profitability.· Develop weekly, monthly and quarterly reports to analyse and review trends / performance and recommend improvements in practices to promote efficiency and cost effectiveness.· Prepare and manage budgets and operate within approved budgets.· Deliver VIP (Value Improvement Projects) per annual objectives based on Avoca business requirements.· Develop robust talent development plan in alignment with departmental functional growth strategies.Additional Skills:· Expert understanding of retail, food and operational business.· Retail Management experience - minimum 5 years Proven background in experience in managing store operations.· Expert understanding of related aspects of retail processes and/or systems e.g. Planning, Procurement, Inventory, Stock Management, Cash Administration, Labour Management, HR Requirements, Commercial and Customer Relations.· Able to manage resources and delegate appropriately to a team of Management, Head Chefs and Team leaders· Understanding of Quality Management Systems, Procedures, Lean Retailing Methods and Cost Reduction Techniques.· Experience with having P&L responsibility, budget management, and ability to create and maintain various management reports.· Strong initiative and demonstrated ability to interface effectively with colleagues at all levels of the organization and work cross-culturally.· Strong conflict management and decision-making skills.This is a full-time role, based in our Avoca Suffolk Street store.
