Client Services Associate / Executive

• Support the Financial Planning team and the Private Client Managers in delivering a full client service proposition in a professional, timely and efficient manner.
• End to end management of sales pipeline
• Conduct research to find required information for client's financial plans – gathering information: observing, receiving, and otherwise obtaining information from all relevant sources.
• Create, maintain, and enter information into databases.
• Understand and address client enquiries in a timely fashion
• Thoroughly document queries, research, and actions on our client management system
• Maintain customer/policy records through the client management system
• Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents
• Schedule and confirm appointments for clients with private client managers.
• Complete forms in accordance with company procedures.
• Open, read, route, and distribute incoming mail or other materials and answer routine letters.
• Review work completed by colleagues to check for correct information and recommend revisions.
• Evaluating information to determine compliance with standards - using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, and standards.
• Ensure that all company and compliance procedures are adhered to on a day-to-day basis
• Providing general office administrative support including filing/scanning/photocopying, post, processing payments etc.
• Learn to operate new office technologies as they are developed and implemented.
• Prepare and compile any documentation required for meetings
• Establishing and maintaining interpersonal relationships - developing constructive and cooperative working relationships with others, and maintaining them over time
• Attend functions and events to build and expand professional relationships, at all times promoting the company.
• Keep up to date with developments in the financial services industry, ensuring the continuous development of your financial and technical expertise.
• Provide regular updates to private client managers, financial planners and head of client services
• Engage with strategies in order to improve business processes and client relationships.
• Involvement with internal committees, project and team work
• Preparation of regular review process for clients.
• Responsible for identifying and resolving problems within established guidelines
• Expected to use initiative but refer more complex problems to management as appropriate
• Attend staff and training meetings when necessary.
• Assist with any ad hoc projects that arise
• Willing to work as part of a team and be flexible with duties as part of their growth plan within the team

• Customer and personal service experience; knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English language; knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Clerical; knowledge of Microsoft office suite, administrative procedures and systems, managing files and records, designing forms, and other office procedures and terminology.

• Attention to detail - being careful about detail and thorough in completing work tasks.
• Concern for others - sensitivity to others' needs and feelings and being understanding and helpful on the job.
• Persistence - in the face of obstacles.
• Analytical thinking - analysing information and using logic to address work-related issues and problems.
• Achievement/Effort - establishing and maintaining goals and exerting effort toward mastering tasks.
• Time Management - Managing one’s own time and the time of others.
• Coordination - Adjusting actions in relation to others’ actions.
• Initiative - willingness to take on responsibilities and challenges.
• Adaptability/Flexibility - be open to change and to variety in the workplace.
• Thinking creatively; share ideas and innovations which could improve business processes and client relationships.
• Documenting/Recording information; entering, transcribing, recording, storing, or maintaining information in written or electronic form as per company procedures.
• Performing administrative activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

• 1 year of experience in a similar role.
• QFA qualification preferable but not essential

• Membership of LIA or IOB
• Up to date CPD in line with qualifications and regulatory requirements

CREGG Recruitment