Freight Forwarder (Ocean & Road)

• Ensure smooth operational running of operations freight forwarding Clients to include European Road, Short Sea, Deep Sea and Warehouse activities.
• Management of supplier relationships to ensure that SLAs are achieved.
• Ensuring that service is maintained at the levels agreed within contracts.
• Defining, compiling & analysing agreed KPI information to ensure optimal efficiency & performance.
• Producing statistical information relating clients
• Reviewing & monitoring internal processes to ensure optimum efficiencies.
• Ensuring that operational plans are developed and implemented in line with business objectives
• Developing close relationships with clients through regular communication and meetings, developing and maintaining confidence and encouraging loyalty.
• Reviewing & analysing contract performance with customers, recommending & initiating improvement plans where appropriate.
• Ensuring that customers are kept fully informed about issues that affect contract performance.
• Design and presentation of appropriate client KPI’s.
• Identifying, developing and pursuing organic business growth opportunities with current clients.

• Experience within the Irish logistics sector with substantial freight forwarding operations experience in a team environment which includes European Road and Deep Sea movements.
• Experience in fast paced operations environment, objective setting, including the establishment and monitoring of SLA’s/KPI’s.
• Experience of producing and key clients
• Strong written and verbal communication skills required.
• Ability to communicate appropriately and effectively with clients, suppliers, sales team, management and team.
• Leaving Cert or equivalent.
• Proven ability in team focused skills coupled with an ability to drive and implement change.
• Strong IT literacy including a strong understanding of maximising the effective utilisation of technology.
• Analytical – able to analyse and extract data, developing and adapting business plans as necessary.
• Willingness to establish and manage culture change initiatives, while driving efficiency.
• Commercially Focused on maximising margin potential
• Strong interpersonal and organisation skills.
• Self starter with the ability work on own initiative with minimum supervision.
• Customs Entry experience desirable.

Logiskills Group