Retail Team Lead - Experience
Canada Goose
- Dublin
- Permanent
- Full-time
- Deliver a superior customer service journey reflective of Canadian Warmth that translates into an exceptional Net Promoter Score (NPS)
- Teach, coach, and demonstrate sales floor leadership and selling behaviours that drive Conversion and Units per Transaction (UPT) by actively introducing new, underperforming, and strategic categories
- Plan execution and coach exceptional visual merchandising that is reflective of a luxury lifestyle brand
- Resolve customer issues through a customer centric lens by investigating opportunities, developing solutions, and coaching team on resolution of similar challenges in the future
- Lead the sales floor experience during the most crucial business times, exhibiting best in class leadership
- Create a culture of talent development and ongoing education for the entire store team
- Foster an inclusive and diverse working environment
- Lead, execute, and follow up on all educational initiatives and strategies
- Actively coach and develop direct reports to improve performance and foster growth
- Continuously coach selling behaviours that drive Brand Ambassador performance and enhance the customer journey
- Inspire and maintain an outstanding employee experience and drive Employee Engagement
- Maintain an open-door environment that encourages feedback and discourse
- Consistently recruit to build an external network of talent
- Execute schedules that prioritize the customer journey, maximizes productivity, and manages labour spends
- Teach, coach, and execute all Canada Goose operational standards with excellence. (i.e., stockroom organization, cleanliness standards, opening and closing procedures, etc.)
- Teach, coach, and ensure consistent use of strategic tools - communications platform, automated scheduling tool, payroll management, queue management, learning management, virtual appointment platform
- Partner with key cross functional teams to ensure the physical store space is maintained at the highest level
- Achieve or exceed sales targets including both the top and bottom-line results
- Continuously analyze key performance indicators and leverage insights to create and execute action plans that drive performance
- Partner with the Store Manager to ensure store has adequate resources to achieve and exceed performance goals (i.e. inventory, labour, etc.)
- 2 to 3 years of leadership experience in a related industry
- Experience working with luxury lifestyle brands is an asset
- Previous Flagship or high-volume traffic experience is an asset
- Experience in guest relationship management tools
- Payroll and expense management
- Scheduling and Payroll management
- Solid understanding of retail math and using analytics in a business environment
- Guest experience enthusiastic- driving performance through internal KPI's
- Analytical driver with keen attention to detail
- Ability to stand for long periods of time and flexible to work retail hours (standard, peak and holiday)
- Strong time management and organizational skills, ability to multi-task in a fast-paced environment
- Solid knowledge and understanding of retail metrics
- Excellent communication and interpersonal skills
- Consistently exhibits Canada Goose's Values, taking pride in being innovative, authentic, passionate, relentless, and entrepreneurial
- Intermediate skills in Microsoft Office; specifically, Word and Excel
- Fluent in English language both written and oral. Proficiency in local language (store location specific) is highly desired
- A company built on Canadian roots and heritage
- Your work is recognized with a comprehensive and competitive Total Rewards Program
- Opportunities for career growth through numerous internal and external programs
- Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
- Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- Inspiring leaders and colleagues who will lift you up and help you grow