Our client is seeking a Scrum Master/ Project Manager to support the IT team in delivering enterprise-wide solutions that enhance IT service management, operations, and automation. This role will be instrumental in driving Agile delivery, coordinating cross-functional efforts, and ensuring that IT initiatives align with business priorities and enterprise systems.Roles and Responsibilities:● Serve as SCRUM Master for the IT team, facilitating Agile ceremonies and promoting Agile best practices.● Manage the planning, execution, and delivery of IT projects and enhancements across ITSM, ITOM (including Cloud Provisioning & Governance), SAM, BCM, Now Assist, SecOps, and others.● Collaborate with the Platform Owner, developers, architects, and business stakeholders to define scope, priorities, and timelines.● Track and report on sprint progress, team velocity, and project milestones using tools such as Jira or Azure DevOps.● Identify and remove impediments to ensure smooth and timely delivery of IT features and integrations.● Coordinate with external vendors and internal teams to align on dependencies and deliverables.● Support M&A integration efforts by managing onboarding projects into the organisation's platform.● Ensure compliance with change management, release governance, and documentation standards.● Foster a culture of continuous improvement and knowledge sharing within the IT team.● Support M&A integration efforts by onboarding new entities into the IT ecosystemSkills and Attributes:● Bachelor of Science (BS) in Information Systems, Computer Science, or related field (or equivalent work experience).● 5+ years of experience in IT project management, with at least 3 years in an Agile/SCRUM Master role.● Experience managing IT projects or working closely with the IT development teams.● Certified SCRUM Master (CSM), PMI-ACP, or equivalent Agile certification.● Familiarity with modules such as ITSM, ITOM, and platform capabilities.● Strong understanding of Agile frameworks (SCRUM, SAFe, Kanban) and project management principles.● Experience with project tracking tools such as Jira, Azure DevOps, or Agile Development.● Excellent communication, facilitation, and stakeholder engagement skills.● Strong understanding of ITIL processes and enterprise service management.● Experience with M&A integration projects and onboarding new business units● Ability to manage multiple priorities in a hybrid work environment.● Consistent with the firm's hybrid work model, this position will require in-person attendance at least two days per week, either at a GT office.● Experience with professional services firms● Experience working within an IT organisation supported by a managed services provider.
