Fluent German - Technical Support Specialist
Cpl Group
- Ireland
- Permanent
- Full-time
- Develop a deep knowledge of the Company's software to remove technical barriers for our customers and help them navigate a variety of tools
- Partner with customers to effectively resolve issues through phone, live chat, and email communications, adapting to fluctuations in the volume of incoming inquiries
- Partner with our product and engineering teams to identify and diagnose software issues to fix and improve the product experience for our customers
- Communicate thoughtful, empathetic, and complete resolutions tailored to each customer, enabling them to grow better
- Collaborate cross-functionally within company to more deeply engage customers with our platform, and improve the overall customer experience
- Show composure, resilience, and flexibility in a fast-paced ever changing environment, and also as an internal advocate for evolving customer needs.
- Be able to fluently read, write, speak and comprehend the German and English language
- Listen to people and be open to new ideas
- Have a desire to make customers happier by interacting with you
- Think outside the box when faced with customers problems
- Be able to express an idea or thought in a clear way
- Permanent contract with an excellent competitive salary
- Career Growth and Progression opportunities
- A new, friendly, relaxed and unique office located that we can go back to when the world is back to normal.
- Amazing colleagues to learn from and enjoy company social outings, parties, and events
- Free breakfast, lunch, snacks and beverages
- Fully paid training on systems and tools
- An education allowance
- Pension
- Health Insurance
- Life Assurance
- Long term illness cover
- 25 days holidays
- On-site gym and fitness workshop
- Self-development opportunities
- Healthcare services from day one
- Share options