Housing Officer - North County Dublin

• Manage designated schemes/units per Association policies using Housing Management System, acting as primary resident contact.
• Conduct annual home visits to maintain tenant engagement and property condition, while working with residents to enhance involvement.
• Assist residents in establishing structures like resident associations and utilize social media platforms.
• Facilitate connections with neighboring groups for community assimilation and provide information on beneficial external agencies.
• Attend meetings, address complaints, enforce tenancy conditions, produce reports, support community activities, and proactively manage anti-social behavior and tenant disputes.
• Monitor and manage rent arrears, service charges, and sundry debt to prevent escalation and achieve prescribed objectives.
• Offer advice and support to residents in need to sustain their tenancies, including preparing and representing the Association in legal proceedings when necessary.
• Cultivate strong ties with local authority housing teams, collaborating on vacancy notifications and allocation coordination.
• Assess prospective tenants, conduct pre-tenancy training, manage new tenant move-ins, property letting, and void times adhering to Association policies, while maintaining up-to-date housing management files via computer systems.
• Evaluate maintenance contractor performance via tenant satisfaction reports and inspections, coordinating repairs and works orders with Property Services and Tenant Support Desk.
• Fulfill ad hoc duties related to training, business development, health & safety, administrative & financial procedures, as well as regulatory compliance, while undertaking tasks directed by the line manager.

• A minimum of 3 years’ experience in housing sector.
• Previous experience as a Housing Officer, Housing Administrator, Property Officer or Social Housing Administrator is essential.
• Excellent communication skills both written & verbal.
• Excellent interpersonal skills with a strong customer focus.
• Reporting & analysing skills.
• Full clean driver’s license with access to own vehicle is essential.
• Property or Professional Housing Management Qualification is highly desirable.
• Previous experience in driving digital projects and social media usage to drive business is desirable.

FRS Recruitment