Associate/ Senior Associate O2C - Supply Chain Management

• Understand and follow all compliance policies, laws, regulations and The Red Book.
• Ensure adherence to Anti-Corruption requirements when interacting with stakeholders
• Ensure all operational controls are completed to level required and within agreed timeframe.
• Integrate compliance into daily activities.
• Comply with any corrective actions.
• Cooperate with investigations, monitoring and audits

• Control inventory interfaces with LSP (Local Service provider)
• Control inventory movements done by LSP and reconcile SAP with LSPs inventory levels.
• Run inventory reports and propose actions (scrapping, rebalancing, …)
• Run interfaces with LSP and ensure orders have been integrated in SAP
• Manage, track and resolve Tier 2 disputes and route to local affiliates when required
• Interact with local quality department
• Liaise with Material Master Data team on Product Launches
• Support operational metrics and SLA reporting
• Liaise with internal contacts including Finance, Sales and Marketing, Manufacturing and Distribution
• Liaise with external partners including logistic service providers
• Act as a power user for O2C Supply Chain Management
• Propose and implement standardization for SCM processes
• Manage all replenishment activities including Purchase order requests and communication with all stakeholders
• Build and maintain a strong knowledge of the organisation’s product lines within market
• Lead & assist O2C Management to ensure all deliverables are met.
• Pro-actively take control of issues and provide solutions to customer/management
• Resolve and or escalate issues raised including those raised by team members
• Mentor and provide coaching support to other team members
• Take responsibility and accountability for assigned markets and any other tasks as assigned by Management

• Provide input and recommendations into current process and ways in which it can be improved in terms of efficiency and effectiveness.
• Continuously looks for ways to improve our service level for our customers /stakeholders
• Supports organizational changes.
• Providing training to the business areas that support the processes. e.g. basic required training, or to improve efficiency of the processes
• Participate in internal and external educational opportunities relevant to the Information or customer service environment. .

• Degree level qualifications in business discipline essential
• Procurement & Supply Chain management specialisation preferable
• Min 3 years of Supply chain experience
• Material Master data knowledge of advantage
• Demonstrate strong interpersonal, written and oral communication skills.
• Ability to work in a global multi-cultural environment
• Ability to develop good relationships with various levels of personnel in Lilly’s Financial organization, Affiliate organization, third party service providers, and external auditors
• Excellent active listening skills with effective verbal skills to respond to customers with a rational and empathetic manner.
• Able to respond flexibly and empathetically to customer needs, managing their expectations effectively.
• Accuracy and attention to detail
• High learning agility
• Proactive, analytical and pragmatic approach to problem solving.
• Able to work under pressure, meet short deadlines, multiple priorities and concern for maintaining standards.
• Good time management skills
• Leadership skills
• Presentation skills.
• Effective prioritization showing ability to be flexible whilst meeting customer needs and managing their expectations.
• Proficient at high level with Microsoft Office software (Excel, Word, etc…)
• Second European language, ideally Spanish

• SAP experience an advantage
• SCM functionality is highly preferable
• Compliance and controls particularly, SOX experience a distinct advantage

Eli Lilly