You'll ensure that the agreed contract management at the designated account is delivered in line with all Bidvest Noonan Facility Services processes and procedures and in line with the agreed specification and tender documentation agreed with the clients.The Service Manager will report to the Contracts Manager / Key Account Director and is a position within Bidvest Noonan Facility Services and as such they are required to build relationships with the respective Clients, Key Stakeholders and all Bidvest Noonan Facility Services employees working onsite. That they promote a compliant, customer focused, and trained workforce and that all business activity is completed in a professional manner with the interests of the business and the client in mind.This role is predominately based at the Campus, with some travelling for other business activity as required.Key Accountabilities
To manage the Cleaning and associated services at the clients site
To work with the Contracts Manager / Key accounts director and Client team to develop and further enhance the contract including additional services tenders and strategic direction
To ensure financial budgets and targets are achieved
To ensure compliance with all Health and Safety aspects of Contract Management
Ensure compliance with current Health & Safety Legislation
Observe Client and Company statutory fire and safety regulations and promote safe working practices
Undertake measures to create a pro-active culture to Health & Safety by all ISS employees and specialist subcontractors involved in this contract
Ensure all subcontractors are inducted to site and provided with access and security requirements
Ensure all relevant risk assessments and documentation for permit to work are reviewed and recorded prior to specialist subcontractor work being undertaken on site
Ensure all quality and compliance audits are carried out by the Supervisory/Management Team in line with the Audit Schedule
Conduct audits on standards, SLA's and H&S in line with the Audit Schedule
Ensure all issues resulting from audits are actioned within given timeframes
Ensure all buildings within Campuses are physically visited at least once/month
Liaise with the client representatives and resolve all contractual queries
Promptly deal with complaints and service requests
Take accountability for the day to day successful delivery of the service
Continually monitor effective and efficient opportunities to improve services and productivity
Ensure services are provided within budget and all financial controls are adhered to
Immediately report to designated person any discrepancies to the monthly figures that may have a detrimental effect on the P&L account
Ensure completion of any financial trackers and forecasting documentation are sent to the Key Accounts Director by the required deadline
Ensure all Statutory Compliance and Health and Safety documentation is constantly up to date
Ensure all employee personnel records are maintained and filed securely
Ensure the DBS and Right to Work processes are carried out and documentation is complete for the specific site requirements
Experience & Skills required
Previous experience in a similar role
Excellent customer service
Effective communication skills using multiple approaches to effectively manage staff and site issues
Works collaboratively with others, involving and encouraging other team members
What we can offer you
Paid holidays
Pension plan
Progression opportunities
WRKIT Employee Benefits Platform which give you access to savings at big retailers via
Discounts/Cash back and Shopping Cards
HSF - a health cash plan and personal accident benefit with added services
About YouAbout UsBidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities.
