Deputy General Manager - The Glasshouse Hotel, Sligo

The Glasshouse Hotel

Sligo
Permanent
Full-time

29 days ago

We are seeking a Deputy General Manager for our 4-star Glasshouse Hotel in Sligo town!!The RoleAre you an experienced hospitality leader with a passion for excellence, a commitment to developing others, and strive to elevate guest experiences?We’re seeking a Deputy General Manager to lead and support our Heads of Department — including Food & Beverage, Front Office, Revenue, Sales, Housekeeping and Maintenance. You will play a key role in nurturing our teams, building a culture of high performance and setting the standard for outstanding customer service.With a strong focus on leadership, people development, and excellence customer service, you’ll help maintain high standards, optimise costs, and proactively drive revenue growth across the business. This role is ideal for candidates aspiring to step into a General Manager position within the next 18 to 24 months. It offers an excellent opportunity to build further leadership experience while also gaining valuable exposure in a hotel expansion project. The successful candidate will play a key role in both day-to-day operations and strategic development, making it a strong stepping stone toward senior leadershipAbout UsJoin our 4-star, family-owned hotel in central Sligo, renowned for its excellence in customer service and warm, welcoming guest experience. Located along the beautiful Garavogue river, our 116 beautifully designed bedrooms and a dedicated team of 130 staff, we take pride in creating a friendly and memorable stay for every guest. We are also delighted to be adding 56 new bedrooms to our existing property with work commencing later this year with a view to welcoming more guests in Q2 of 2027.Key Responsibilities

Coaching and mentoring staff to consistently deliver exceptional service, leading on training & development of both junior staff and management team
Overseeing daily hotel operations with a strong on-floor presence, while providing hands-on support and resolving escalated queries from Duty Managers/Supervisors
Delivering excellence in customer service, ensuring every guest experiences is to the highest standard of care, professionalism & friendliness
Participating in leadership monthly meetings and input into decisions in relation to our expansion and refurbishment plans with our key stakeholders & design team
Collaborating with the Sales and Marketing team to develop and implement innovative ideas that drive revenue growth and enhance market presence
Responsible for roster management and ensuring payroll costs are within weekly budget

How will you stand out from the crowd?

Experience from the ground up and currently working as a Deputy GM for the last 18 months
Have strong experience working in and leading an Operations team
Managed payroll budgets and examples of reducing cost through efficient time & attendance management
Experience in training and development e.g creating & rolling out SOP’s. Carrying out training for new & existing staff, that set high standards
Confident in making decisions on the spot and managing changing priorities

What’s in for you?

Free parking
Food provided while on duty
Employee Assistance Programme
Staff Appreciation Initiatives and regular charity events
Cycle to work scheme
Development opportunities through Skillnet and working alongside an experienced leadership team
Complimentary dry cleaning of business attire

All applicants should have a valid work permit.The Glasshouse Hotel is an equal opportunities Employer

The Glasshouse Hotel

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