Receptionist with Administration Information Provision in Westmeath Citizens Information Service Key Duties: Manage Telephone System and Telephone Queries Screen all clients on arrival to determine needs Data recording and reporting on internal systems Manage Post in\Post out System Manage Meeting Room Bookings Track Incidents, Accidents, Complaints and Compliments Liaise with other services within the Centre (National Advocacy Service; MABS; The Law Centre) Manage Office and Canteen Supplies Provide reception cover to monthly free legal advice clinic (on rota basis) Minute Resource Meetings Point of Contact for all volunteers with particular regard to weekly rotas Support to Administrator and Development Manager as required Manage Information Leaflet Supply Ensure Centre is clean, tidy and stocked with relevant and up to date current material and supplies Track all Action Points using front of house systems provided Manage Client Expectations and provide a professional first point of contact with the Service Essential Education Qualifications and Attainments: Good general level of education Admin/Office Work/IT document production Knowledge of Word & Excel ECDL Essential Knowledge, Skills and Experience: Telephone skills Knowledge of wide range of document production Knowledge of and skills in maintaining records/files, minute taking Experience in working as a member of a team Dealing directly with customer matters Arranging events, meetings Excellent Organisational skills Good communication skills including ability to deal with a wide range of customer needs Ability to work on own initiative and prioritise own work to meet agreed objectives Ability to work as part of a team
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