IT Change Manager

• Act as the primary contact in IT Services to promote and ensure compliance with the change management process regionally.
• Chair Change Advisory Boards and Business Units, responsible for overseeing change approval.
• Conduct monitoring and quality reviews of change records
• Maintain compliance with documentation standards.
• Review and approve new Standard Change templates.
• Own and communicate IT change timetable.
• Ensures appropriate tool access privileges and drives necessary updates from suppliers.
• Performs Post-Implementation Reviews
• Manages Business Unit change stakeholders and CAB attendees.
• Drives Continuous Service Improvement initiatives with Stakeholders.
• Report Change KPIs, ensuring alignment with Incident and Problem management processes.

• Minimum 3 years in a service delivery role in a large firm with responsibility for vendor management and stakeholder engagement
• Strong ITIL knowledge and experience in best practice frameworks like ITIL.
• Proficiency in IT infrastructure, application technologies, and cloud environments.
• Ability to handle complex situations, escalations, and difficult conversations.
• Proficient in Change Management tools and techniques, with excellent analytical and communication skills.
• Proven track record of building relationships with diverse stakeholders and suppliers.
• Ability to work independently, under pressure, with an assertive and proactive attitude.

• 3rd Level degree in a related discipline from a recognised institution

• Hybrid working
• Pension
• Bonus
• Annual Leave

Eolas Recruitment