Senior Performance Support Specialist
ServiceNow
- Dublin
- Permanent
- Full-time
- Successfully diagnose the entire technology stack, from the front-end to the back end, to determine where to start troubleshooting an issue.
- Interpret technical data to identify trends and resolve system bottlenecks
- Work on performance tuning of our web-based applications
- Liaise with clients directly and deliver great customer service instilling trust from our clients.
- Work as part of a global team and potentially travel to US for knowledge sharing.
- Demonstrated the ability to troubleshoot complex technical issues
- Strong Experience with relational databases (e.g. MySQL, Oracle)
- Java experience
- Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
- Advanced Unix/Linux experience
- Working knowledge of the components in a web applications stack.
- Experience diagnosing performance degradation (e.g. explain plans, database tuning)
- Experience working well in a team environment while also being able to work productively while unsupervised
- Statistical modelling
- Data analysis
- Experience of using BigData/Hadoop
- Machine Learning