Technical/Lead Instructor, Webinars
Salesforce
- Dublin
- Permanent
- Full-time
You are a passionate individual who thrives on educating and guiding customers through interactive webinars and consultative engagements. You will show customers how to design, code, test, debug, package and deploy, using standard methodologies on the Salesforce or Mulesoft AnyPoint Platform. As a key team member, your expertise is vital in accelerating technical features and cloud adoption, while ensuring outstanding customer satisfaction and success.Responsibilities:Deliver technical, high standard 1:Many customer engagements, tailored to various levels of expertise, including beginner, intermediate, and advanced.Answer real-time questions from customers and provide additional resourcesAbility to explain sophisticated features in an easy-to-follow mannerAbility to demonstrate features and functionality with hands-on demos and exercisesHeld up as a standard of excellence in delivering effective, well-managed and well-facilitated webinarsStay ahead of the latest developments in Salesforce technology, standard processes, and integration methodologiesAction Best Practice Insight including:Product EducationTechnical AdviceAdoption GuidanceAccelerate Feature / Cloud AdoptionManage Consultative Engagements with CustomersDrive Guided Success EngagementsCross-collaboration with the Product Education team including Content Development, Delivery and Success GuidesConsistently receive outstanding customer happiness scores of 4.7+ (out of 5)Maintain a 70% Utilization TargetsRequired Qualifications & Experience:Bachelor's degree in Computer Science, Information Technology, Engineering or equivalent relevant experience is preferred.Salesforce Platform Developer I and II and/ or Mulesoft Developer certification is required; additional certifications such as Platform App Builder, Platform Developer, Mulesoft Architect or Salesforce Architect certifications are a plus.Overall demonstrated ability with relevant work experience on Salesforce and/ or Mulesoft platform productsProven success leading customer-facing presentations and engagementsExperience with virtual training platforms and tools, such as Zoom or WebExProgramming Skills: JavaScript, Java, C#, HTML and CSS, SOQL and SOSL, REST and SOAP APIs, Apex and Visualforce.Preferred Qualifications & Skills:Solid understanding of the overall Salesforce platform suite and applicationsAble to handle objections, prioritize customer issues, and collaborate with manager and colleagues to effectively drive resolutionDemonstrable ability to manage time and prioritize activities while performing effectively under pressureSupport Success and Sales Teams to ensure that customer gets maximum value out of the platformUnderstanding of business analysis, organisational change, user adoption, release management, and governanceProficiency in Italian, French, German, Spanish and/ or Portuguese is a plusSoft Skills:COMPOSURE: Strong customer-facing communication and interpersonal skills with the ability to support sophisticated engagementsEXPERTISE: Solid understanding of industry-standard methodologies and implementation experience of the salesforce product suiteLEARNER: Has a passion for continued education in new technologies and sophisticated business and technical conceptsPASSION: Passionate about Customer Success and a great listenerCULTURE: Embodies inclusive culture and a standout colleague that everyone enjoys working withTRUST: Ability to earn the trust of the customer and live the company’s core valuesAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at .is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. does not accept unsolicited headhunter and agency resumes. will not pay any third-party agency or company that does not have a signed agreement with .Salesforce welcomes all.