Spa Receptionist
The K Club
- Kildare
- Permanent
- Full-time
- To be responsible for all calls, both internal and external in a professional and efficient manner
- To handle reservations and inquiries for treatments
- To work along side our Spa Cleaner & Attendants to ensure the Spa is clean and towels etc. are regularly topped up
- To deal with guests and members requests in a timely manner
- To deal with all check-ins in a professional and courteous manner and to ensure the guest is helped with any information they may require during their stay
- To liaise with other departments regarding billing procedures, reservations and all other requests when appropriate
- To familiarise yourself with all groups, conferences and meetings in the Resort on a daily basis
- To ensure all daily reports are completed before the appointed time
- To ensure the oncoming receptionist is fully up to date with the status of the business
- To ensure all receptionists are fully conversant with any ongoing promotions and procedures in The K Spa Reception
- To take responsibility for the banking and float whilst on duty and to ensure all is in order before passing over to the next shift
- To liaise with Senior Managers with regard to guest queries or problems and to pass on any useful information about the guest
- To promote a positive working atmosphere at all times
- Flexible in your working hours and understanding that this role requires weekend work
- Qualified to QQI Level 5&6, ITEC, CIBTAC, CIDESCO or equivalent
- Previous experience as a Spa Receptionist or a recent graduate looking to gain invaluable experience
- Someone with excellent customer service skills
- The K Club is certified as a Great Place to Work
- A monthly service charge payment
- Staff transport to and from work outside public transport hours within the local area
- Ongoing investment in your personal development with access to internal and external training programmes
- Fantastic opportunities to progress your career
- Monthly recognition programme
- Employee Assistance Programme
- Social events
- Uniform
- Meals while on duty
- Discounts on stays at the resort and on Food & Beverage for you and your family and friends
- Life Assurance