Responsible for overseeing all administrative and operational aspects of a martial arts academy, ensuring smooth daily operations and high levels of customer satisfaction. Key Responsibilities: - Manage scheduling of classes, instructors, and facility use - Supervise admin staff and liaise with coaching team - Oversee client registrations, renewals, and payment processes - Handle invoicing, budgeting, and financial records - Ensure health and safety compliance - Liaise with suppliers and external providers - Support marketing campaigns (e.g., social media) - Implement procedures and monitor KPIs Requirements: - At least 2 years' experience in administration or management - Strong organizational and communication skills - Proficient in Microsoft Office and scheduling tools - Ability to work independently - Experience in customer-facing roles is a plus - Business-related qualification preferred