Business Support Coordinator

Viva Wallet

  • Dublin
  • Permanent
  • Full-time
  • 3 months ago
  • Apply easily
About us:

Viva Wallet provides innovative acquiring and issuing services to business of all sizes, based on their individual needs. The company was founded in 2010 and has a presence throughout Europe, including in the UK, Belgium, France, Romania, Greece, Spain, Italy, Cyprus, Germany, Finland and Austria. It is an entirely cloud-based licensed e-money institution for the provision of payment services in the countries of the European Economic Area and is a Principal member of MasterCard and Visa for issuing and acquiring services and a partner to leading global companies, such as Microsoft and AllPay. We have recently expanded our operations to Ireland and are in the process of establishing a dynamic team to continue the expansion of Viva Wallet.


We are looking for an experienced Business Support Coordinator to join our newly established sales team inIreland. The successful candidate will provide support to sales team and respond to customer and prospect queries. Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. You should also be able to interpret sales metrics and be goal oriented in your approach to work. Ultimately, you will be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations:

Key Responsibilities:
  • Provide troubleshooting assistance for customer orders, account statuses and relevant problems;
  • Provide data and guides to help the sales team;
  • Develop and monitor performance indicators;
  • Manage sales tracking tools and report on important information;
  • Keep record of sales trends;
  • Liaise with account managers to develop specific sales strategies;
  • Stay up-to-date with new product and feature launches and ensure sales team is on board;
  • Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience;
  • Suggest sales process improvements;
  • Proven work experience as a Sales support specialist or associate;
  • Hands on experience with ERP and CRM systems;
  • Proficiency with MS Office Suite, particularly MS Excel;
  • In-depth understanding of sales principles and customer service practices;
  • Excellent communication skills;
  • Proven expertise in a wide variety of web-based communication tools
  • Excellent analytical and multitasking skills;
  • Teamwork and motivational skills;
Personal Profile:
  • Excellent written and verbal communication skills and a sound commercial acumen
  • Strong stakeholder engagement skills and the ability to interact confidently with a wide variety of people at all levels
  • The ability to work independently and to use own initiative
  • Excellent organisational skills and attention to detail
  • A passionate, tenacious and enthusiastic approach to work
  • A true team player who takes pride in their work and is committed to the future success of Viva Ltd.
  • Competitive salary based on experience
  • 22 days holiday
  • Genuine career development opportunities


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