Head of Retail

Castlebar, Co Mayo Ballina, Co Mayo
Permanent
Full-time

2 months ago

This senior retail leadership role is based in County Mayo and offers an excellent opportunity for experienced retail professionals seeking Head of Retail jobs in Mayo or the wider West of Ireland.LocationCounty Mayo - commutable from major towns including Castlebar, Westport, Ballina, Claremorris, Swinford, Foxford, and Belmullet.The RoleReporting directly to the Managing Director, the Head of Retail will be responsible for leading and optimising all aspects of the retail customer journey - from operational excellence and team leadership to brand representation and service delivery. This role is central to ensuring that every customer experience reflects the quality, care, and character of the brand.Key Responsibilities

Lead day-to-day operations across all retail locations, ensuring standards of excellence in presentation, customer service, and commercial performance.
Drive KPIs through strong leadership, data-led decision making, and hands-on floor presence when required.
Identify and implement improvements in operational efficiency, store layout, and team productivity.
Collaborate with internal teams on visual merchandising, seasonal planning, product launches, and promotional activity.
Champion a customer-first culture across the business, building on a reputation for warm, knowledgeable, and authentic service.
Regularly review customer feedback and service metrics, using insights to drive continuous improvement in-store and online.
Lead training initiatives to ensure all customer-facing teams reflect brand values and service ethos.
Set and maintain high standards of visual merchandising, ensuring product stories, seasonal narratives, and craftsmanship are presented with clarity and elegance.
Create and uphold an inviting, refined in-store ambience, including layout, lighting, music, cleanliness, and overall presentation.
Act as a visible leader on the shop floor, modelling service excellence and reinforcing brand behaviours across all locations.

Essential Experience & Skills

Minimum of 5+ years' experience in a senior retail leadership role, ideally with responsibility across multiple sites or a flagship location.
Experience working within a premium or heritage brand, with a strong appreciation for high-quality product and service.
Strong operational and commercial acumen with a proven track record of delivering results.
Confidence in using data to drive strategy, performance, and change.
An inspiring leader and communicator, comfortable presenting ideas, leading meetings, and motivating teams.

Desirable

Strong understanding of the Irish retail landscape and consumer mindset.
Experience in lifestyle, interiors, or luxury gifting sectors.
Exposure to store fit-outs, retail development, or customer journey mapping.

What's on Offer

A senior leadership role within a well-established Irish brand.
Opportunity to shape and evolve the next chapter of the retail and brand experience.
Competitive salary and benefits package.
Creative, collaborative, and supportive working environment.

Contact Sylvester @ Arcon Recruitment for more detailsApply Full nameEmail addressMessageUpload CVChoose File Upload your CV/resume or any other relevant file. Max. file size: 32 MB.You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.PermanentApply Full nameEmail addressMessageUpload CVChoose File Upload your CV/resume or any other relevant file. Max. file size: 32 MB.You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.Share this JobSign up for job alertsEmail address *By submitting your details you agree to ourCreate alertRelated Jobs

Permanent
Posted 1 year ago

Permanent
Posted 4 hours ago

Permanent
Posted 2 months ago

Sign Up for Free Job AlertsArcon Recruitment Services is a top Recruitment Agency covering Connaught.Our Specialist Construction Team have vacancies across all of Ireland & UK for Construction Jobs.Contact Details© 2025 JRC RECRUITMENT LTD T/A ARCON RECRUITMENT SERVICES.We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept All”, you consent to the use of ALL the cookies. However, you may visit "Cookie Settings" to provide a controlled consent.Manage consentClosePrivacy OverviewThis website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.Necessary Always EnabledNecessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously. Cookie Duration Description
cookielawinfo-checkbox-analytics 11 months This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional 11 months The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary 11 months This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others 11 months This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance 11 months This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy 11 months The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.FunctionalFunctional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.PerformancePerformance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.AnalyticsAnalytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.AdvertisementAdvertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.OthersOther uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.

Arcon Recruitment

Apply Now