CX Specialist-Insights Lead

realTime Recruitment

  • Dublin
  • €65,000 per year
  • Permanent
  • Full-time
  • 2 months ago
  • Apply easily
Want to join a fast-growing, agile company delivering cutting-edge AI solutions. The mission is to empower businesses through innovation, intelligence, and truly customer-first experiences.
Looking for a Customer Experience (CX) Specialist - Customer Insights Lead to lead the charge on research, survey design, and data-led insights, acting as the strategic bridge between the customers and internal teams.What You'll DoDesign and lead customer research initiatives, including qualitative and quantitative surveys
Synthesize data into actionable insights that inform product, marketing, and customer success strategies
Collaborate with cross-functional teams to advocate for the customer and drive CX improvements
Develop and maintain dashboards, reporting frameworks, and feedback loops that influence business decisions
Work closely with stakeholders to translate insights into strategic recommendations and operational enhancementsWhat You BringSpecialist experience in customer research and survey methodologies
Deep knowledge of CX principles and tools
Proven ability to turn data into strategic insight and storytelling
Demonstrated experience influencing decision-making across departments
Strong communication and stakeholder engagement skills
Passionate about customers, with a mindset that puts them at the heart of every decisionWhy Join?Work on innovative AI-powered solutions that are transforming industries
Be part of a fast-moving, agile team where your insights make a real impact
Enjoy the flexibility of subscription and professional service models
Collaborate in a culture that values experimentation, curiosity, and true customer obsession

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