Receptionist - Diamond CoastThe Diamond Coast is looking for a Receptionist to join the Team!The ideal candidate will be responsible for creating unique, memorable and personal experiences for our guests during the process of check-in, check-out, reservations, and will report directly to the Front Office Manager. You will have intuitive responsiveness to the expressed and unexpressed wishes and needs of our guests.About The Diamond CoastLocated in Enniscrone, The Diamond Coast Hotel commands a prime location overlooking the breathtaking Enniscrone championship golf course, dune lands and stunning five kilometres of golden beaches, perfect for water sports, swimming and long walks. The luxury accommodation at the Diamond Coast Hotel comprises of 99 well appointed, spacious and tastefully decorated guest rooms. Many guest rooms enjoy views over Enniscrone Golf Course and the stunning dunes.The Coral Restaurant at the Diamond Coast Hotel offers a warm welcome, excellent cuisine, great wines, relaxing surroundings and friendly hotel staff to attend to your every need. Additional facilities include a crystal adorned banqueting suite perfect for your wedding day, seating up to 400 guests, meeting rooms and Stir Bistro.About Windward ManagementDiamond Coast Hotel is managed by Windward Management.Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.Join us today as a Receptionist!About the roleJob Purpose: The ideal candidate will be responsible for creating unique, memorable and personal experiences for our guests during the process of check-in, check-out, reservations, and will report directly to the Front Office Manager. You will have intuitive responsiveness to the expressed and unexpressed wishes and needs of our guests.Reporting To: Front Office ManagerReceptionist Responsibilities & Job RequirementsTasks, Duties & ResponsibilitiesResponsibilities:Provide excellent service, build strong relationships, anticipate and exceed the guests' expectationsEnsure an efficient reception experience for Guests, including check-in/out and complete audit procedures, as requiredTake ownership of guests' issues and take action to resolve them immediatelyJob Requirements:This is a full-time roleGood command of English in both verbal and written communicationA natural ability to sell the Diamond Coast Hotel ExperienceConfident with a pleasant disposition and well-groomedAbility to work under pressure in a fast-paced environmentWorking on rotating shifts, including weekendsExperience in revenue management systems desirablePerks and Benefits of working at The Diamond Coast HotelExcellent rate of payEmployee awards & recognition schemes including employee of the quarter, long service awards, team recognition days and random treat daysEmployee referral programmeLearning and Development opportunitiesOpportunity to progress within the Windward GroupWindward Group Hotel discountsEmployee Assistance ProgrammeDigital Wellness ProgrammeMeals on dutySocial eventsJoin Us Today as a Receptionist!About the companyWindward Management Limited is a trusted leader in hospitality management, renowned for delivering operational excellence and exceptional guest experiences. Established in 2007 and headquartered in Dublin, the company specializes in managing hotels across Ireland, blending strategic expertise with personalized service. With a strong commitment to innovation, employee development, and quality, Windward Management offers an exciting opportunity for professionals passionate about making a meaningful impact in the hospitality industry.Required Criteria
