Senior Receptionist

Cliff at Lyons

  • Celbridge, Co Kildare
  • Permanent
  • Full-time
  • 14 days ago
Cliff at Lyons is a luxury countryside retreat offering award-winning hospitality, exceptional dining experiences, and a stunning setting just outside Dublin. With a strong focus on sustainability, Irish ingredients, and warm, attentive service, we’re proud to be a destination where memorable moments are made.We are currently seeking an experienced Senior Receptionist to join our wonderful team!Requirements:
  • Ideally 3+ years’ experience in a similar role but training will be provided
  • Excellent written & spoken English
  • Experience with HotSoft an extinctive advantage
  • Must be fully flexible & available to work early mornings, evenings, weekends and public holidays.
Key Duties and Responsibilities:
  • Greet and welcome guests in a professional and friendly manner
  • Answer, screen, and forward incoming phone calls
  • Manage the reception area to ensure it is tidy and presentable
  • Handle check-ins and check-outs
  • Respond to Reservations emails and general Hotel inquiries
  • Manage room allocations in line with guest preferences and special requests
  • Provide accurate information to Guests regarding room types, rates, availability, and hotel facilities
  • Process new bookings, modifications, and cancellations in the hotel system (HotSoft)
  • Ensure all reservations are entered correctly with complete guest details
  • Coordinate with housekeeping to ensure rooms are ready for arrival
  • Handle customer complaints or refer them to the appropriate department
  • Process payments and issue receipts
  • Coordinate with other departments to ensure smooth operations
  • Perform general administrative duties
Benefits:
  • Excellent salary based on experience
  • Flexible working hours within the Reception Department
  • Ongoing investment in personal and professional development
  • Excellent opportunities for career progression
  • Employee Assistance Programme
  • Bike to Work Scheme
  • Uniform provided
  • Meals provided on duty
  • Discounts on stays and dining for you, your family and friends

Cliff at Lyons