Case Management Team Lead (Grade V) Corporate Business Support Dublin 2
- Southside Dublin
- €51,718 per year
- Permanent
- Full-time
- Dublin 2 (Onsite 2 days per week)
- 2 Year FTC with a view to permanency
- Flexitime, Pension, 22 days Annual leave
- Salary: €51,718
We're seeking an experienced and organised professional to lead a busy case management team within a regulatory and planning function. This role involves managing complex application processes, supporting departmental projects, and ensuring high standards of compliance, efficiency, and service delivery.Reporting to the Department Manager, you'll oversee a team, coordinate projects, and act as a subject matter expert for workflow systems and process improvements.Key Responsibilities
- Lead, support, and develop a team to achieve performance targets and service goals.
- Oversee the processing and management of a range of regulatory or licensing applications.
- Act as business owner or subject matter expert for projects and key systems.
- Ensure all processes meet internal quality management standards.
- Monitor workloads, track progress, and provide regular performance reports.
- Contribute to the development and improvement of operational procedures.
- Collaborate with other teams, departments, and external stakeholders to ensure timely and effective service delivery.
- Represent the department in internal and external meetings.
- At least 2 years of relevant administrative or operational experience in a regulated, process-driven, or public service environment.
- Proven people management skills, with experience supervising a team.
- Strong organisational and project management abilities.
- Excellent communication and interpersonal skills.
- Confident using workflow and information management systems.
- Experience with process mapping, Lean, or continuous improvement initiatives.
- Understanding of regulatory or licensing procedures in any industry.
- Ability to adapt to new systems and processes quickly.