Cluster Senior Meeting & Events Sales Executive

Jurys Inn

  • United Kingdom Ireland
  • Permanent
  • Full-time
  • 12 days ago
Leonardo Royal Hotel London St. Paul's, 10 Godliman Street, London (Central), London, EC4V 5AJSHARE:Be Yourself - Be LeonardoAt Leonardo Hotels, we are recruiting for a Cluster Senior Meeting & Events Sales Executive to join our great team in Meeting and Events South Hub office. We are looking for an enthusiastic, genuine and friendly person who really enjoys working in hotels and wants to provide great hospitality to our guests, contributing to them having a memorable stay with us.As a Cluster Senior Meeting & Events Sales ExecutiveWe want you to be Responsible for managing all aspects of the Meeting & Events department. Maximise the profitability of meeting and events operations through effective cost controls and supplier negotiation. Maintain consistent standards of service, ensuring guest satisfaction while creating a work environment that supports organisational values.What we want you to -
  • Self motivated and self confident in all aspects of guest relations.
  • Must have the ability to prioritise and delegate work whilst also providing training and support.
  • Be courteous and focused on providing a consistently high standard of service.
  • Must be standards driven and detail orientated.
  • Must have the ability to multitask in a fast paced environment.
The job -
  • • Process all incoming Meeting & Events enquires ensuring they are dealt with and processed in line with individual agent and company time frames.
  • Ensure Jurys Inn/Leonardo Test call criteria is followed when taking enquires via telephone; a minimum of one test call per month is made to the office and a minimum score of 85% is acceptable/required.
  • Produce proposals for all enquires ensuring there is sufficient detail which is in line with the spec of each event.
  • Increase conversion of enquiries by developing client relationships and maximizing sales leads
  • Use the provided demand calendar and pricing structure when quoting for all enquires.
  • Liaise with M&E Office Manager and Pro Active sales on all high value enquiries.
  • Arrange and conduct site inspections ensuring the inspections are fulfilled professionally, efficiently and effectively and mirror the requirements of the visiting client
  • Produce, issue and chase the return of contracts for events.
  • Work with M&E Office Manager to ensure revenue targets are achieved.
  • Ensure Sales & Catering/Opera/Delphi are updated with accurate and relevant information ensuring all revenue is loaded in line with event contract and final detail requirements.
  • Arrange and conduct final details meeting/calls with organiser prior to event. Ensuring they are fulfilled professionally, efficiently and effectively and mirror the requirements of the visiting client
  • Produce function sheets for all events ensuring all necessary detail is noted
  • Ensure all rooming list details and requirements are gathered and handed across to Groups Co-ordinator
  • Arrange post event debrief for all clients on the last day of their event, ensuring debrief contains discussion regarding future requirements/rebook and completion of venue verdict feedback form which will be issued by email post event.
  • Identify new sales leads, chase and secure the lead with the guidance of the Sales Manager.
  • Knowledge of competitor set facilities and offering to be up to date at all times.
  • Conducting Diary Checks - double bookings & stacking
  • Supporting with team training
  • Auditing team members bookings to ensure entry standards are maintained
  • Main inbox management * Be familiar of sister hotels where cross-selling opportunities exist and ensure leads are forwarded on and followed up.
  • Carry out the company's customer relations policy and communicate hotel services to guests.
  • Maintain high standards of self-presentation at all times.
  • Work in accordance with Standard operating procedures for the department.
Why come and work for us - to receive practical training, development and progression within a dynamic and rapidly expanding company. If you want a career in Hospitality then look no further, we have great programs to support your development towards a long and successful career.Some of the great benefits of working for us include:
  • Varied and interesting work- no day is the same
  • Flexible working hours- shift working is what we do but not split shifts - we want you to have a work-life balance too
  • Having the chance to work with and around friendly people - we have a great culture with employee satisfaction at 83.3% (2016 result)
  • Birthday cards every year- we celebrate everything
  • The opportunity to work for a well respected brand where people development is at the heart of our culture
  • Lots of locations in the UK and Ireland which mean that if you want to develop or just fancy a change of scene, we can help you to move and provide relocation support
  • A smart Uniform
  • Meals on duty
  • Monthly engagement activities- we like to have fun while working hard
  • Annual Charity Event Day- we help and support our communities
  • So many training courses that your brain may not be able to squeeze them all in
  • Employee of the month earning you a little bonus and fame for the month.
  • Leo Points - earn points and claim them back on gifts that you want
  • Stay at one of our hotels for a hugely discounted rate and get a reduced rate for friends and family if they want to stay too.
  • 28 days holiday entitlement including bank holidays, increasing with service to a maximum of 33 days
  • Sensible benefits that could save you money -Pension Scheme, Life assurance, wellbeing support, wedding leave,
Leonardo Royal Hotel London St. Paul's 10 Godliman Street, London (Central), London, EC4V 5AJ
  • Job RefJI22831
  • BranchLeonardo Royal Hotel London St. Paul's
  • LocationLondon (Central)
  • Salary/BenefitsCompetitive Salary
  • Contract typePermanent
  • HoursFull Time
  • Date posted15/04/2024
  • Closing date29/05/2024
About Leonardo Royal Hotel London St. Paul'sLeonardo Royal Hotel London St. Paul's is a luxury 4-Star hotel, nestled beside St Paul's Cathedral in London's bustling business district. Its contemporary glass interior houses 432 guest bedrooms, an array of Food & Beverage outlets, Executive Lounge, a stunning Rena Spa, and a private Health and Fitness Club with gym and 18m swimming pool. Our St. Paul's hotel also has two expansive floors of meeting and events space. Popular local attractions include St Paul's Cathedral, Tate Modern, Shakespeare's Globe, and designer shopping destination One New Change.About Leonardo HotelsAt Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality.Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels here in the UK & Ireland, and have come a long way since we opened our first hotel in Ireland back in 1993! With approximately 4,000 employees and multiple brands we are a dynamic, innovative and fast-growing company.As an employer we put a big emphasis on career development and as a rule we recruit our operations team members for personality- it is all about how you interact with others and how you can demonstrate our values: Consistent, Friendly, Genuine, Positive and WillingAt Leonardo Hotels each and every team member is individually valued and respected for who you are. All careers within our hotels offer customer interaction, a great deal of variety, and a fun and friendly working environment. We strive to make all of our hotels great places to work, and get our teams involved in activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations!We also offer excellent employee benefits, including huge discounts on overnight stays at our hotels as well as performance-based rewards via our Leo Points system- these range from vouchers to a well-deserved day off!

Jurys Inn