Cluster Senior Meeting & Events Sales Executive
Jurys Inn
- United Kingdom Ireland
- Permanent
- Full-time
- Self motivated and self confident in all aspects of guest relations.
- Must have the ability to prioritise and delegate work whilst also providing training and support.
- Be courteous and focused on providing a consistently high standard of service.
- Must be standards driven and detail orientated.
- Must have the ability to multitask in a fast paced environment.
- • Process all incoming Meeting & Events enquires ensuring they are dealt with and processed in line with individual agent and company time frames.
- Ensure Jurys Inn/Leonardo Test call criteria is followed when taking enquires via telephone; a minimum of one test call per month is made to the office and a minimum score of 85% is acceptable/required.
- Produce proposals for all enquires ensuring there is sufficient detail which is in line with the spec of each event.
- Increase conversion of enquiries by developing client relationships and maximizing sales leads
- Use the provided demand calendar and pricing structure when quoting for all enquires.
- Liaise with M&E Office Manager and Pro Active sales on all high value enquiries.
- Arrange and conduct site inspections ensuring the inspections are fulfilled professionally, efficiently and effectively and mirror the requirements of the visiting client
- Produce, issue and chase the return of contracts for events.
- Work with M&E Office Manager to ensure revenue targets are achieved.
- Ensure Sales & Catering/Opera/Delphi are updated with accurate and relevant information ensuring all revenue is loaded in line with event contract and final detail requirements.
- Arrange and conduct final details meeting/calls with organiser prior to event. Ensuring they are fulfilled professionally, efficiently and effectively and mirror the requirements of the visiting client
- Produce function sheets for all events ensuring all necessary detail is noted
- Ensure all rooming list details and requirements are gathered and handed across to Groups Co-ordinator
- Arrange post event debrief for all clients on the last day of their event, ensuring debrief contains discussion regarding future requirements/rebook and completion of venue verdict feedback form which will be issued by email post event.
- Identify new sales leads, chase and secure the lead with the guidance of the Sales Manager.
- Knowledge of competitor set facilities and offering to be up to date at all times.
- Conducting Diary Checks - double bookings & stacking
- Supporting with team training
- Auditing team members bookings to ensure entry standards are maintained
- Main inbox management * Be familiar of sister hotels where cross-selling opportunities exist and ensure leads are forwarded on and followed up.
- Carry out the company's customer relations policy and communicate hotel services to guests.
- Maintain high standards of self-presentation at all times.
- Work in accordance with Standard operating procedures for the department.
- Varied and interesting work- no day is the same
- Flexible working hours- shift working is what we do but not split shifts - we want you to have a work-life balance too
- Having the chance to work with and around friendly people - we have a great culture with employee satisfaction at 83.3% (2016 result)
- Birthday cards every year- we celebrate everything
- The opportunity to work for a well respected brand where people development is at the heart of our culture
- Lots of locations in the UK and Ireland which mean that if you want to develop or just fancy a change of scene, we can help you to move and provide relocation support
- A smart Uniform
- Meals on duty
- Monthly engagement activities- we like to have fun while working hard
- Annual Charity Event Day- we help and support our communities
- So many training courses that your brain may not be able to squeeze them all in
- Employee of the month earning you a little bonus and fame for the month.
- Leo Points - earn points and claim them back on gifts that you want
- Stay at one of our hotels for a hugely discounted rate and get a reduced rate for friends and family if they want to stay too.
- 28 days holiday entitlement including bank holidays, increasing with service to a maximum of 33 days
- Sensible benefits that could save you money -Pension Scheme, Life assurance, wellbeing support, wedding leave,
- Job RefJI22831
- BranchLeonardo Royal Hotel London St. Paul's
- LocationLondon (Central)
- Salary/BenefitsCompetitive Salary
- Contract typePermanent
- HoursFull Time
- Date posted15/04/2024
- Closing date29/05/2024