Customer Service Advisor - Spanish Speaking
Apple
- Cork
- Permanent
- Full-time
- Fluent in English and Spanish
- Experience supporting customers via phone, e-mail, chat, and/or in person
- Real passion for customer service and ownership of the customer experience including comprehensive issue resolution
- Able to effectively tailor communication and style to differing audiences
- Handle own workload and work independently in a dynamic, constantly changing environment
- Grows with a team where expertise is shared and feedback is inspired
- Effective time management including ability to multi- task, organize and prioritize
- Able to research and grasp technical information across multiple tools while talking with customers
- Knowledge of one or more of the following is an advantage; iOS, Smartphone, Tablet, PC or Mac experience
- Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges