Inside Sales Agent

• Create sales through desk-based research, contacting potential customers to sell our clients’ product and services.
• Proactively engage customers over the phone, either through self-generated leads or working with call or customer files.
• Achieve and exceed agreed KPI targets
• Manage your customer pipeline and own your CRM to ensure all information is correct, accurate and secure.
• Structured planning to maximise efficiency and volume of prospects
• Work to the highest compliance levels set out by the company and client
• Ensure all activities are completed compliantly and in accordance with training provided on internal and external compliance guidelines
• Provide competitor feedback and industry insight
• Proactively research new and existing products and services from competitors on an on-going basis
• Inside / Tele-sales and/or lead generation experience
• Experience within the utilities (eg telecoms, energy) sector
• Awareness of the Irish business arena at local and national levels to maintain pipeline
• Experience working with outbound calling, lead management and/or CRM systems
• Experience in a fast-paced target driven role, ideally in the business sector
• Competent IT Skills. Be comfortable working with Microsoft Office including Excel and Outlook
• Agility to multi-task, specifically updating systems and online forms in real-time whilst on calls with prospects so as to maximise efficiency
• Strong focus on results and achieving targets daily, weekly and monthly Work on own initiative and continually looking for ways to improve sales performance. Self-motivated with a drive to deliver consistent results
• Positive mindset interacting with customers, colleagues and client
• Teamwork orientated individual able to share best practice and add to positive team dynamic
• Strong analysis and judgement skills to prioritise and focus on best opportunities
• Accountability for performance and personal ownership of corrective measures
• Excellent communication and interpersonal skills to create and build positive customer relationships
• Ability to create trust through effective listening and responding appropriately to individual Customers
• Strong written skills for preparing proposals to customers and feedback to management/client

• Competitive basic salary

• Monthly Bonus & uncapped commission structure

• Laptop

• Career development and progression (92% of our Managers are recruited from within)

• Potential for Hybrid working (Home / Office)

• CPM Employee Benefit Scheme including enhanced maternity & paternity pay, paid study leave, fertility support and more.

CPM Group