About PlanetPlanet is a global provider of integrated technology and payments solutions for retail and hospitality customers.We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.Role overview:The delivery of tourist tax-free shopping refund services and first level support during transaction processes, providing a consistent and professional level of service in line with company policies and procedures. Located at Dublin Airport.What you will doDelivery of exceptional customer service aligned with Planet’s standards of excellenceProvide a warm welcome and guide guests through their visitAssist customers by explaining procedures, answering questions, and anticipating needsEnsure VIP customers receive tailored and outstanding experienceResolve conflicts professionally, always aiming for customer satisfactionProcess Planet Tax Free forms in compliance with local regulations and company guidelinesProvide customers with relevant information and support throughout the refund processWho you areProvide customers with relevant information and support throughout the refund process· Self-reliance, ability to work independently and follow relevant procedures· Fluency in written and spoken EnglishWhy Planet:Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.At Planet, we embrace a hybrid work model, with three days a week in the office.Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
