Sr. Technical Support Specialist - CyberSecurity

OpenText

  • Cork
  • Permanent
  • Full-time
  • 15 days ago
OPENTEXT - THE INFORMATION COMPANYOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.AI-First. Future-Driven. Human-Centered.At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.Your ImpactAs a Sr. Technical Support Specialist in our CyberSecurity Support Team, you’ll play a vital role in supporting enterprise customers who rely on our solutions to secure their software development processes. You’ll troubleshoot complex issues, collaborate with engineering teams, and act as a trusted technical advisor. Your expertise will directly contribute to customer satisfaction, product improvement, and the success of OpenText’s cybersecurity offerings.What the Role Offers
  • A key role in supporting mission-critical cybersecurity solutions for global enterprises
  • Exposure to a wide range of technologies including OS, databases, networking, and cloud
  • Collaboration with engineering teams to resolve complex issues and test patches
  • A chance to mentor peers and contribute to knowledge-sharing initiatives
  • A dynamic, customer-focused environment with continuous learning and growth
What You Need to Succeed
  • Strong troubleshooting skills across Windows/Linux operating systems
  • Experience with diagnostic tools (traces, dumps, logs) and databases (SQL, PostgreSQL, Oracle, MongoDB)
  • Knowledge of virtualization (VMware, Hyper-V) and directory services (Active Directory, eDirectory)
  • Familiarity with networking and security protocols (TCP/IP, TLS/SSL, REST API, SAML)
  • Experience with web/app servers (Apache, IIS, Tomcat, JBoss)
  • Advantageous: experience with Identity & Access Management, SIEM, AWS/Azure, Docker/Kubernetes
  • Excellent English communication skills and a proactive, customer-first mindset
One last thingOpenText is more than just a corporation; it's a global community where trust is foundational, the bar is raised, and outcomes are owned.OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

OpenText