SCOPE & GENERAL PURPOSE OF JOB:To ensure that the customers are offered the highest quality standards in service and care, anticipating their needs and being attentive at all times.ACCOUNTABILITIES:1. To offer the highest level of guest service in the Reception Area of the hotel, ensuring the agreed standards are achieved at all times.2. Specific Responsibilities include: The checking in and out of guests on arrival and departure; Dealing with enquiries via the telephone and at the Front Desk; Ensuring all procedures are followed in relation to the handling of cash and keys.3. To offer the highest level of Guest Care in line with the standards set within the department4. Ensure all reservations are accepted, recorded and confirmed in accordance with company policy and in an efficient and courteous manner.5. Ensure accurate and complete entries in Guestline system in accordance with established procedures.6. To ensure that you have an in-depth knowledge of your department product, in addition to being aware of the total hotel facilities.7. To work as part of the Team, being aware of colleagues and their needs, and being flexible at all times.8. To promote sales within the department and across the hotel9. To have pride and commitment in your area of work.10. To attend training sessions as required.11. To attend appraisal / assess as required.12. To attend Hotel and Departmental Meetings as required, ensuring effective communication at all levels.13. To maintain all company policies and procedures.14. To ensure that all hygiene regulations are adhered to at all times.15. To comply with statutory and legal requirements for Health & Safety, Fire, Hygiene, Licensing and Employment.This is not a full and final list of duties and responsibilities and you may be required to carry out other tasks as directed by management.
