Deputy General Manager

The Metropole Hotel View all jobs

Cork
Permanent
Full-time

17 days ago

The Metropole Hotel Cork is seeking an experienced and passionate Deputy General Manager to join our leadership team.As one of Cork’s most established and iconic hotels, The Metropole Hotel combines historic charm with modern hospitality. This is an exciting opportunity for a strong operational leader to play a key role in driving performance, developing teams, and delivering exceptional guest experiences.The RoleReporting directly to the General Manager, the Deputy General Manager will be responsible for the overall day-to-day operation of the hotel and coordination of all departments to ensure:

Exceptional guest satisfaction at all times
Strong financial performance in line with annual budgets
Effective leadership and development of Heads of Department
High operational standards across all areas
A positive, engaged, and high-performing team culture

You will act as a strategic partner to the General Manager while remaining hands-on in daily operations.Key ResponsibilitiesOperational Leadership

Oversee daily hotel operations across all departments
Support and challenge Heads of Department to drive efficiency and service excellence
Lead large events and ensure seamless execution
Conduct regular service audits and implement improvements
Perform Duty Management shifts as required

People & Culture

Mentor and coach department leaders
Oversee recruitment, training, performance appraisals, and development plans
Ensure compliance with HR policies and procedures
Maintain strong communication across all teams

Commercial & Financial Performance

Support departments in achieving revenue and profitability targets
Monitor payroll, stock control, and cost management
Assist with budgeting and forecasting processes
Drive upselling culture and promotional initiatives
Work closely with Sales & Marketing to maximise revenue opportunities

Guest Experience

Champion exceptional guest care standards
Review and respond to guest feedback across all platforms
Address guest concerns professionally and efficiently

What We Are Looking For

Senior management experience within a hotel environment
Strong commercial acumen and financial awareness
Proven leadership and team development experience
Excellent organisational and communication skills
Ability to lead from the front in a fast-paced hospitality setting
A hands-on, solutions-focused mindset

Company Benefits

Competitive rate of pay
Relocation Assistance
Access to our Company Pension Scheme
Death in Service Benefit
Employee referral bonus
Friends & Family discounts across our restaurants
Special rates in our hotel accommodation
Paid internal and external training days
Access to Trained Mental Health First Aiders
Team Member Social & Wellbeing Events
Team Member Annual Awards, Service Recognition, Monthly Team Member of The Month
Meals on Duty
Assistance with Leap Cards

The Metropole Hotel

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