Knowledge Coordinator - HR Shared Services Location: Dublin (Hybrid) Contract: End of April 2026 - January 2027 Salary: €55,000 - €58,000 (DOE) We are seeking a Knowledge Coordinator to support our People Services & Operations (Shared Services) team during a major HR transformation. This role will focus on creating, curating, and maintaining high-quality knowledge content that enables global teams to successfully adopt process and technology changes. Key Responsibilities: Manage and enhance a centralised HR knowledge base within the employee portal Create, update, and optimise knowledge articles, documentation, and communications Identify knowledge gaps, redundancies, and improvement opportunities Partner with HR and operational teams to audit and align content with new systems and processes Support training and enablement activities related to knowledge and content changes Translate complex HR processes into clear, user-friendly documentation Required Experience: Bachelor's degree in Communications, Business, or related field Strong knowledge of HR processes and compliance 2-4 years' experience in documentation/content writing 2-4 years' experience in project or programme management Experience working in large, global, multi-geography organisations Excellent communication skills and a user-centric mindset Desirable: Experience with Salesforce (Service Cloud), Google Workspace, Slack Exposure to HR transformation initiatives Background in process documentation, training, or knowledge management This is a hybrid contract role based in Dublin, ideal for a proactive, detail-oriented professional who thrives in fast-paced transformation environments.
