Head Waitress/Waiter
- Donnybrook, Dublin Dundrum, Co Dublin
- Permanent
- Full-time
- Supervise and coordinate the daily activities of waitstaff.
- Welcome and seat guests in a professional, friendly manner.
- Ensure service standards are consistently maintained across the team.
- Handle customer inquiries, requests, and complaints effectively.
- Train, mentor, and support junior staff members.
- Communicate with kitchen and bar staff to ensure smooth service is maintained at all times.
- Monitor table turnover, reservations, and special requests.
- Assist with menu knowledge, specials, and upselling techniques.
- Maintain cleanliness and presentation of dining areas in compliance with Donnybrook Fair and health & safety standards.
- Oversee the cleaning and hygiene of restrooms, ensuring they are stocked, clean, and presentable at all times.
- Ensure all front-of-house staff adhere to professional standards of dress and personal grooming.
- Support stock control and inventory for front-of-house supplies.
- Contribute to staff scheduling and shift planning when required.
- 2+ years expierence as a supervisor in cafe, restaurant or similar is required fro this role
- Strong customer service and communication skills.
- Ability to lead a team and work under pressure in a fast-paced environment.
- Excellent problem-solving and conflict-resolution abilities.
- Professional appearance and positive attitude.
- Knowledge of food and beverage service standards.
- Flexibility to work evenings, weekends, and bank holidays
- Leadership and motivational skills.
- Attention to detail and organizational ability
- Team player with a proactive approach.
- Passionate about hospitality and delivering outstanding guest experiences.