Hotel Operations Manager -(F&B Focus)

Dublin
Permanent
Full-time

15 days ago

Operations ManagerThis role will ensure the highest standards of guest service, operational efficiency, and profitability, with particular responsibility for all F&B outlets.Are you a dynamic leader with a passion for hospitality? At Dalata Hotel Group, we believe that great teamwork and leadership are at the heart of hospitality. Dalata Hotel Group are currently looking for an experienced Operations Manager who is eager to take ownership, elevate their teams, and drive outstanding performance while continuing to grow professionally.In this role, you will enjoy the unique opportunity to shape the culture and success of your team and contribute to the strategy of this hotel. If you are looking for the next opportunity or move in your career in a supportive environment that values innovation and excellence, we invite you to be part of our thriving community at Dalata Hotel Group.As Operations Manager you will report to the General manager. You will guide and manage hotel operations effectively, ensuring exceptional guest experiences, strategic growth, and high-performance standards while fostering a positive work environment and driving financial success.Benefits:

50% Off F&B in all properties.
€/£60 employee rate on rooms for all Dalata hotel.
30% off Friends & Family rate SAYE (Save As You Earn Scheme.
Pension access (Ask your HR Manager for local pension information).
Performance-related bonus plan.
Development Opportunities through our Dalata Academy to support your career journey.
Free employee meals on duty.
Extra AL day for every year worked (5 days to a maximum of 5 days).
Employee Assistance Programme.
Cycle to Work Scheme/Transport Schemes.
Staff Appreciation Initiatives, fun team-building activities and regular charity events.

Key Responsibilities:Operations Management

Oversee the day-to-day running of the hotel, ensuring smooth operations across all departments
Act as Duty Manager as required, including evenings and weekends
Ensure all departments consistently deliver high standards of service and guest satisfaction
Lead daily briefings and ensure effective communication across teams

Food & Beverage Focus

Take full responsibility for the performance of all F&B outlets (restaurant, bar, events, room service)
Monitor service standards, presentation, and guest experience across all F&B areas
Work closely with the Head Chef and Bar Manager to deliver innovative menus and offerings
Manage stock control, ordering, and supplier relationships
Drive revenue growth through promotions, upselling, and events

Financial Performance

Manage departmental budgets with a strong focus on F&B revenue and cost control
Analyse sales reports, labour costs, and margins to drive profitability
Ensure efficient rostering aligned with business levels

People Management

Lead, train, and develop F&B and operations teams
Ensure appropriate staffing levels and skill sets across all shifts
Conduct performance reviews and support employee development
Foster a positive, professional, and accountable team culture

Guest Experience

Handle guest feedback and complaints promptly and professionally
Maintain a visible presence in F&B areas during peak times
Ensure all service recovery actions are completed to a high standard

Compliance & Standards

Ensure compliance with health & safety, hygiene, and licensing regulations
Maintain brand standards and operational procedures
Support audits and implement continuous improvement initiatives

Requirements:

Previous experience in a hotel Operations Manager or senior F&B management role
Strong background in Food & Beverage operations
Proven leadership and team management skills
Excellent communication and organisational abilities
Strong financial and commercial awareness
Flexibility to work shifts, including evenings and weekends

Desirable:

Experience in a busy, high-volume hotel environment
Knowledge of stock systems and cost control tools
Experience managing events and functions

About usDalata Hotel Group - We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we'll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.

Dalata Hotel Group

Apply Now