Technical Specialist

• Work with different types of Ethernet and fiber Cables . Follow cabling standards (TIA-568 standard) & fiber testing equipment
• Under break fix activities repair\\replace faulty equipment and software to the applicable OEM recommendation, peripheral cabling (E. g patch cables used to connect wall blocks, line interface units, etc.)
• Tasks to be performed by FSO under onsite MACD'S are below
• Add/remove CSU/DSU
• Add/remove out of band access devices/modems
• Ad a router, switch, firewall or its modules and cards (chassis-based or non-chassis based)
• Rogue device identification (tracing the cable from the switch to the end location)
• Wiping configs
• Use MS Visio to create applicable documentation and security and network related knowledge to perform these tasks (e.g., network diagrams, CMDB data, compliance documentation, DNS records, Change records)
• Perform Site surveys (including wireless LAN site surveys) to capture all in-scope equipment and related peripheral Equipment located at a Site, and to ensure all Site documentation is accurate and up-to-date and conducted in accordance with client and OEM standards.
• Provide support to network & security devices, un-racking, packing, installing and shipping equipment to multiple locations.
• Work on switches types like Access Switch, Core Switch, Server Farm Switch, Distribution Switch
• Perform RMA process
• Replacing network hardware,
• Label patch cords,
• Un-rack defective hardware,
• Install RMA hardware into the Rack,
• Repatch copper and Fiber cables
• Upgrade the hardware with JJTS standard code / IOS
• Complete UAT testing
• Ship back the old hardware
• Replace or install new network hardware
• Need to work with tools they will need to use to perform FSO work
• Screwdriver,
• Laptop,
• Hotspot,
• Console Cable,
• SecureCRT or PUTTY software,
• Working knowledge of WebEx / Skype / Teams and AWS

• Perform troubleshooting on WAN/LAN/WLAN network/Contact Center network devices
• Perform wireless LAN survey for break-fix with proper equipment & training
• Local contact point for escalated / aged / outstanding incidents & iTASK
• Local point of contact to follow up with NOC and local vendors (e.g. Telco, cabling etc)
• Coordinate and manage communication with SDL, and Network Team (e.g. incident update)
• Follow up and support on operation team open RITMs
• Support other initiatives like TLM, Capacity, Release, Problem management
• Network equipment inventory and spares management (e.g. supporting / coordinate Physical inventory count)
• Run reports from Network Tools (e.g. LogicMonitor, Netscout, Tornado, Prime etc) for Network CI as required
• Perform CSR / MACD / Project work as FSO
• Support HCL Network team whenever & wherever required like troubleshooting, knowledge sharing, badging.
• Other Field Services activities as per business requirement & emergencies at all times
• Required to have car as need to travel to other sites with Cork, Ireland

• Competitive compensation and benefits that includes up to 20 days' vacation per year, various insurances like Term life, AD &D and Business Travel insurance.
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