Digital Safety SpecialistAre you fluent in Arabic (Iraqi), Dutch, German, Hebrew, Indonesian, Lithuanian, Russian, or Slovenian? Join our team as a Digital Safety Specialist and help shape a safer and more inclusive online community.As a Digital Safety Specialist, you will play a critical role in ensuring the quality and safety of online content. You'll investigate reported issues, enforce community standards, and provide insights to improve user experiences.Key Responsibilities- Investigate and resolve reported issues, including account support requests and potentially abusive content.- Enforce the client's Terms of Use by monitoring and addressing reports of abuse.- Stay up-to-date on the client's products and community standards.- Leverage market-specific knowledge to propose scalable solutions for community support.- Analyse data to identify trends and improve user experiences.- Escalate issues outside company policy to global teams when necessary.- Identify inefficiencies in workflows and recommend improvements.Skills & Competencies- Strong resilience to work in a fast-paced environment.- Excellent interpersonal, verbal, and written communication skills, with a high degree of empathy.- Adaptability and a positive approach to challenges.- Decision-making, problem-solving, and teamwork abilities.- Effective time management and prioritization skills.- Consistent performance in meeting Key Performance Indicators (KPIs).Language Requirements- Fluency in one of the following languages: Arabic (Iraqi), Dutch, German, Hebrew, Indonesian, Lithuanian, Russian, or Slovenian (oral and written).- Advanced English proficiency (minimum B2 level).Contract DetailsType: Full-time, permanentLocation: Dublin 18, Sandyford (on-site only; remote work is not available)Working Hours: Choose between:- Day Shift: 9:00 AM - 5:30 PM- Evening Shift: 6:00 PM - 2:00 AMMonday to Friday (occasional weekends/bank holidays)Compensation & Benefits- Base salary: €31,063/year- Evening shift uplift: +25% for late hours- €12/day travel allowance (before tax) for evening shifts- Quarterly performance-based bonus (10%)- Private healthcare and pension contributions- 25 days of annual leave- Extensive training programs and access to wellness initiatives- Tax Saver and Bike-to-Work schemesWhy Join Us?- Work in a multicultural and diverse team environment.- Opportunities for career progression into roles like Quality Auditor, Trainer, or Team Lead.- Fixed working schedules with no rotations.- Comprehensive training provided-no prior experience required.Important NotesThis role involves exposure to sensitive content. Candidates must be comfortable handling such material. Eligibility to work full-time in Ireland is required (EU passport or valid work authorization such as Stamp 4/1G with at least 12 months validity).If you're ready to make a meaningful impact while growing your career in a dynamic environment, apply now!#LI-OT1
