MUST BE AVAILABLE TO WORK 9AM - 5PM, MONDAY TO FRIDAY (May be required to work some weekends to meet business demands)SCOPE & GENERAL PURPOSE OF JOB:To exhibit at all times the demeanour and professionalism required to uphold the standards necessary to maintain the reputation of Fitzpatrick Castle Hotel as a hotel of the highest calibre and service levels by using the tenets of Service Excellence.ACCOUNTABILITIES:o To offer the highest level of guest service in the Food & Beverage areas, ensuring the agreed standards are achieved at all times.o To follow and adhere to all standards of performance within the Restaurants and Bars, ensuring all services offered are of the highest 4* qualityo To comply with all cash procedures at all times as set down by management and inform management of any errors/discrepancieso To control stock levels in all bars, ensuring that all waste and spillages are recorded correctly and reported immediately to relevant managemento To ensure that the F&B areas have safe working practices and that all spillages etc are tended to without delayo To ensure that all credit cards and cheques are dealt with in accordance with hotel policyo To offer the highest level of Guest Care in line with the Company Guest CarePolicyo To ensure that you have an in-depth knowledge of your department product to include all menus, specials and cocktails, in addition to being aware of the total hotel facilities.o To work as part of the Team, being aware of colleagues and their needs, and being flexible at all times to the requests of managemento To promote sales within the department and across the hotelo To have pride and commitment in your area of work.o To attend training sessions as required.o To attend appraisal / assessments as required.o To attend Hotel and Departmental Meetings as required, ensuring effective communication at all levels.o To maintain all company policies and procedures.o To ensure that all hygiene regulations are adhered to at all times as required by law.o To comply with statutory and legal requirements for Health & Safety, Fire, Hygiene, Licensing and Employment as required by law.This is not a full and final list of duties and responsibilities and you may be required to carry out other tasks as directed by management.
