Customer Service Representative

• Identifies, investigates, and resolves customers problems with Thinglabs’ products and services.
• Fields support calls, email, and/or other communication from users with enquiries regarding connectivity, customer portals, billing and hardware.
• Applies knowledge of Thinglabs’ products and services to solve problems.
• Guides customers through diagnostic and troubleshooting processes.
• Collaborates with other staff to research and resolve problems.
• Collaborates with vendors and partners to investigate and resolve problems.
• Processing customer orders.
• Track and take ownership of all queries ensuring follow through until resolved.
• Maintains knowledge of technology innovations and trends.
• Performs other related duties as assigned.

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Professional and pleasant telephone manner.
• Ability to explain technical issues to technical and nontechnical customers.
• Strong analytical and problem-solving skills.
• Proficient with or the ability to quickly learn an array of computer software and systems.
• Accurate and efficient data entry and order processing.
• Demonstrate excellent attention to detail.
• Be customer focused, pleasant and professional at all times.

• Bachelor’s degree in any field, particularly technical / science / engineering, would be an advantage but not necessary.
• At least three years of experience in customer technical support would be an advantage but not necessary.
• At least three years of experience dealing with customer enquiries by phone and/or email would be an advantage but not necessary.
• Experience dealing with telecom service queries and fault diagnostics would be an advantage but not necessary.

• Salary of €30,000 per annum.
• 20 days holiday allowance pro rata
• Attractive working hours – no late evenings or weekends

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