Reservations Agent

Cavan
Permanent
Full-time

Just now

Reservations AgentJoin our fabulous team at the Farnham Estate Spa & Golf Resort as a Reservations AgentWe are currently seeking an Reservation Agent to join the team at Farnham Estate. The role of our Reservation Agent is responsible for actively converting bedroom enquiries into confirmed business, whilst providing an exceptional and t is responsible for actively converting bedroom enquiries into confirmed business, whilst providing an exceptional and personalised experience to guests.About Farnham EstateSet on a beautiful 1,300-acre country estate on the outskirts of Cavan Town, Farnham Estate is one of Ireland's most popular Spa & Golf destinations with a superb reputation for being a genuine 'retreat to nature'.At Farnham Estate, you will find yourself in an environment void of frenzy yet full of life.Enjoy a delicate blend of country charm and contemporary interior style. Set among 1,300 acres of ancient forest, rolling meadows and pristine Lakeland, this resort offers wonderful accommodation, healthy and delicious cuisine whether it be in our two restaurants or casual dining in our bar.We operate an 18-hole Jeff Howes designed Golf Course, 10Km of ancient woodlands & superb award-winning health spa's facilities. In our newly renovated Ballroom, few settings for Cavan weddings are as romantic or beautiful as Farnham Estate.Role/Responsibilities:Understands and anticipates guest needs and requirements; intuitive understanding of individual preferences, adopting a proactive service orientation to address needs before they are expressed, and adapting communication skills to interpret verbal and non-verbal cues. The goal is to transform service interactions into personalised and memorable experiences, exceeding guest expectations.

Provides an exceptional call experience to all callers by being informed, efficient and intuitive during the call process.

Possess a sales-oriented attitude, maximising sales, occupancy and room rates as well as upselling all aspects of the hotel. Strive towards direct booking conversion and minimise cost of sales.

Knows the selling status, rates, and benefits of all packages plans and determines room rates based on the selling tactics of the hotel.

Input and update reservations from all booking channels, ensuring that all relevant information is included in the booking and that any special requests or requirements are communicated to relevant departments.

Handles daily correspondence and responds to inquiries in a timely manner.

Keeps up to date with hotel facilities and amenities, ensuring the hotel benefits are communicated to the guest at the time of reservation; Possess a complete knowledge of all suites, hotel facilities and promotions as well as the local area and closest competitors.

Processes cancellations and modifications and promptly relays this information to the Front office when needed.

Update OTA extranets on any modifications, cancellations, and no shows as applicable, to ensure accurate commission reconciliation.

Understands the hotel's policy on guaranteed reservations and no-shows and ensures implementation.

Tracks future room availability based on reservations.

Monitors advances deposit requirements and communicates with Front Office. • Ensures to conduct effective quality check on all reservations.

Keeps record of all correspondence and makes sure that files are kept up to date.

Identifies regular bookers and communicates details to Sales team for follow up.

Maintains and modifies (where necessary) guest profile information to assist the entire hotel in providing exceptional guest recognition.

About the roleRequirementsFluent in written & spoken English

Experience working with Opera PMS System an advantage but not essential

Knowledge of OTAs and other hotel related systems an advantage

Attention to details and able to prioritize tasks

Strong communication skills

Self - motivated and continuously strive to better skills and increase knowledge.

Able to work with minimal supervision

Perks and Benefits of working at Farnham Estate Spa & Golf ResortVery competitive salaryFree CarparkingComplimentary, high-quality meals on dutyCareer progression opportunities across the Windward groupEmployee Assistance& Digital Wellness ProgrammesComplimentary, high-quality meals on dutyDiscounted room & dining rates in Windward properties for you as well as friends and familyTraining and development opportunities dedicated to your development including E- Learning platformEmployee awards & staff recognition scheme including employee of the month, long service awards, team recognition days and random treat daysCycle-to-work schemeRefer a friend SchemeAbout Windward Management:Farnham Estate Spa & Golf Resort is managed by Windward Management.Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their ownersJoin us today in Farnham Estate as Reservations Agent and become part of an award-winning team.About the companyWindward Management Limited is a trusted leader in hospitality management, renowned for delivering operational excellence and exceptional guest experiences. Established in 2007 and headquartered in Dublin, the company specializes in managing hotels across Ireland, blending strategic expertise with personalized service. With a strong commitment to innovation, employee development, and quality, Windward Management offers an exciting opportunity for professionals passionate about making a meaningful impact in the hospitality industry.Required CriteriaDesired CriteriaSkills you'll need

Windward Management

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