Reservations Agent

Newmarket on Fergus, Co Clare
Permanent
Full-time

2 months ago

Job Description:Dromoland Castle Resort, one of Ireland’s most prestigious five-star hotels, is currently recruiting for a position within our Reservations Team. As a Reservations Agent, you will be the first point of contact for our guests, delivering exceptional customer service while assisting with bookings, enquiries, and providing detailed information about the resort. You will engage with guests in a warm, friendly, and professional manner, ensuring an outstanding experience from the very first interaction.Overview of the Role:

Working across a Monday to Sunday roster; flexibility is essential due to the nature of the business
Midweek shifts: 9:00am–5:00pm / 10:00am–6:00pm / 12:00pm–8:00pm
Weekend shifts: 9:00am–5:00pm
Handling all reservations enquiries via telephone, online platforms, and third-party websites
Maximising room revenue by achieving the best possible rates while meeting sales targets and budgets
Managing guest queries efficiently and professionally
Maintaining and updating the reservations system daily
Preparing daily, weekly, and monthly reports
Working closely with Senior Management and the Sales Team to maximise revenue through effective yield management

The Ideal Candidate:

Strong computer literacy with a working knowledge of the MS Office Suite
Experience using Opera Cloud is an advantage
Excellent communication and organisational skills
Fluent in English
Minimum of 2 years’ experience in customer service and/or the hotel industry

Benefits:

Full on-the-job training provided
Complimentary Leisure Centre access
Pension scheme after 6 months
Wellness Programme
Competitive salary

Work AuthorisationPlease note that we are only accepting applications from candidates who have permission to live and work in Ireland without restriction.

Dromoland Castle

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