General Services Manager – Facilities (GMP) – Limerick

• Service & Contract Management – Manage the effective delivery of all FM services, including soft services (cleaning, catering, reception, waste, security, landscaping) and other operational support services.
• Ensure contractual obligations are fully understood and consistently met.
• Monitor service performance, resolve issues promptly, and drive quality improvements.
• Financial Management – Oversee site budgets, cost control, and operational expenditure.
• Prepare and analyse monthly financial and performance reports.
• Manage invoicing, forecasting, and financial optimisation.
• Client Relationship Management – Develop and maintain strong working relationships with the client and key stakeholders.
• Lead regular performance review meetings.
• Ensure client needs, service expectations, and compliance requirements are met.
• Compliance, Safety & Risk – Ensure all health & safety, environmental, and regulatory standards are adhered to.
• Oversee vendor compliance and ensure all FM team members are fully trained and competent.
• Manage audits, risk registers, and business continuity processes.
• Team Leadership & People Management – Lead, motivate, and support the onsite FM team across soft and hard services.
• Manage recruitment, training, development, and team performance.
• Foster strong communication and a positive, collaborative workplace culture.
• Business Development & Continuous Improvement – Identify opportunities to enhance or expand services, particularly across soft service lines.
• Work with internal support teams and subject matter experts to deliver improvements.
• Promote innovation, efficiency, and best-practice adoption.

• Consistent achievement of KPIs and financial targets.
• High levels of client satisfaction and proactive relationship management.
• Engaged, high-performing FM team.
• Safe, compliant, and cost-effective service delivery across soft and hard services.
• Implementation of service upgrades, efficiencies, and innovations.

• Strong experience managing FM operations, including soft services, within a regulated or outsourced environment.
• Excellent client management and communication skills.
• Solid financial understanding (budgeting, P&L ownership, KPI management).
• Minimum 5 years’ experience in GMP/GDP or similarly regulated settings.
• Strong leadership, problem-solving, and people management skills.
• Proven ability to manage compliance, labour planning, and service performance.
• Experience in pharmaceutical, manufacturing, FMCG, or other highly regulated environments.
• Technical or FM-related qualifications – Desirable
• Safety qualification – Desirable
• Facilities Management certifications – Desirable

Excel Recruitment