HVAC - Service Technician
CareerWise Recruitment View all jobs
- Dublin
- Permanent
- Full-time
- Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
- Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.
- Build and maintain strong relationships with customers, acting as a trusted point of contact.
- Collaboration with Service desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights.
- Able to use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.
- Reporting and Analysis: Generate regular reports on completed invoiced work orders.
- Customer Relationship Management: Foster strong relationships with customers through exceptional customer service.
- Communications with supervisors, regions service managers and senior technicians, and customers on updates and to drive continuous improvement.
- Proven experience in service or field-based technician role.
- Strong knowledge of customer service principles.
- Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences
- Effective communication skills
- Analytical thinking and problem-solving abilities.
- Proficiency in using, Apps, diagnostic software, and MS Office Suite.
- Knowledge of manufacturing industry an advantage
- People and communication skills with a positive mindset
- Able to work with minimal supervision.
- Appropriate skilled based certificates with F-Gas
- Able to cover standby and call outs on a planned scheduled basis to include weekday, weekends and bank holidays
- Proficient in using Microsoft Office Suite.
- Drivers licence as a company vehicle will be allocated
- Right to Work status confirmed for Country of application.