IT Support Specialist L2 - (H)
Milestone Technologies
- Dublin
- Permanent
- Full-time
- Answer questions and provide support for employees in person at our amazing offices and online (via email, Slack, and tickets).
- Image Mac, Windows, and Linux computers and configure these computers for employees
- Work with various IT departments and the IT Support team to be the point person at the office to perform important tasks such as troubleshooting network connectivity, testing Audio/Visual (AV) equipment, and handling inventory.
- Offer ideas to streamline our processes and improve upon existing programs.
- Take on projects of impact to the employee experience.
- Perform small project-based work to improve IT and systems
- Showcase your knowledge by training other employees on new applications, hardware, and more
- HS Diploma or GED
- 2+ years related IT experience
- Empathy and passion for the customer’s experience.
- A drive to assist customers and solve their technical problems.
- A history of providing great customer service
- Experience with MacOS, Chrome, and Windows
- Problem solving and intuitive troubleshooting skills
- An understanding of connecting computers to networks especially over WiFi
- A human-centric approach to your work. You want to be a resource for CashApp employees, to help answer questions they have, while in the office.
- This role may include regular weekend coverage
- VOIP administration experience
- Experience troubleshooting Chrome OS
- Command-line Unix experience
- An understanding of A/V concepts and functionality
- Experience with GSuite tools including GMail, Google Docs, and Google Calendar
- Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly.
- You have a history of expanding your knowledge via technical training (self-taught and/or formal) and certification
- Familiar with Juniper and Aruba network equipment.