Team Lead CL SIRO/NBI

Geodis

  • Northside Dublin Dublin Airport
  • Permanent
  • Full-time
  • 20 days ago
Position descriptionType of assignmentFull-time RegularFunctionOperational activities - Local ManagementJob titleTeam Lead CL SIRO/NBIJob descriptionThis position is responsible for managing designated client accounts and ensuring the delivery of innovative, sustainable, warehousing & distribution services. The Key Account Manager acts as the essential link in driving operational and financial results, and developing long-term relationships and value for clients.Client Account Management
  • Act as the main point of contact for designated clients.
  • Build and maintain strong relationships, supporting and adapting to their evolving demand, while serving as their primary contact for all account related issues.
  • Support the clients' business by managing their supply chain activities and ensuring adherence to KPI's
  • Manage customer inquiries, complaints, and requests promptly and professionally, providing timely solutions and maintaining a high level of customer satisfaction.
  • Organise Quarterly reviews.
Warehouse Operations Coordination
  • Oversee warehouse facility operations, including loading and unloading, order fulfilment, inventory management etc.
  • Ensure logistics operations meet client needs for distribution and transportation.
  • Manage & coordinate the warehousing services & delivery of essential products and goods in line with Client's requirements
Team Leadership
  • Where applicable, lead, train, and coordinate the warehouse team to ensure consistent application of best practices to ensure adherence to Clienst KPI's
  • Foster collaboration among team members and with other departments (Transport, IT, Customer Service, etc.).
Process Management
  • Support client and Geodis Management by providing data and operational insights for dashboards (KPI's) and risk assessments.
  • Ensure accurate and timely completion of documentation, reports, issues etc in line with client KPI's
  • Act as a liaison between customers and the operations teams, communicating account-specific information, forecasts, and changes in process/business requirements
  • Analyse account performance metrics, such as on-time delivery, order accuracy, and inventory levels, and provide regular reports to management to assess performance and identify areas for improvement.
Applicant's profile
  • Capable of maintaining performance in a pressured environment
  • Flexible, confident, positive, persuasive, honest, reliable
  • Methodical, well organized
  • Strong organizational and problem-solving skills
  • Excellent communication and interpersonal skills, with the ability and maintain relationships with internal stakeholders.
  • Knowledge of industry best practices, health and safety regulations, and quality standards
  • Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced, dynamic environment.
  • Customer-focused mindset with the ability to understand customer needs effectively.
  • Strong analytical and reporting skills to track account performance and identify opportunities for improvement.
  • Minimum of 5 years senior level customer service/leadership management experience
  • Ability to interact at senior level within customer base
  • Understanding the financial flows within Supply Chains
  • Holistic view of operations and be able to get results through others
  • Multi-modal know-how
Working time (%)100

Geodis