Reception Supervisor
Talbot Hotel Stillorgan
- South Dublin
- Permanent
- Full-time
- To ensure smooth operation of the shift, ensuring all company standards are met.
- Responsible for the correct handling and charging of all daily business accounts.
- To have total product knowledge of all the Hotel services and facilities.
- To action all enquiries, taken by telephone or in person, promptly and maintain a high standard of customer service whilst doing so.
- To answer the switchboard in a warm and friendly manner and to take messages when required.
- To liaise with housekeeping with reference to the allocation of rooms.
- To ensure that all floats are maintained to the appropriate levels.
- To make reservations when required and to maximise room revenue at peak times and offer best rates possible at low times and up-sell where possible.
- Assist in efficiently and effectively controlling front office departmental operations.
- Work with the management team to ensure strong morale amongst the team at all times.
- To monitor all front office cash transactions, float and till procedures and to ensure that procedures are carried out in accordance with Company policy.
- To ensure that the front desk is adequately staffed at all times and to anticipate the need for additional cover particularly during busy periods.
- To familiarise departmental staff with sales and promotional principles and to promote all outlets in the hotel.
- To communicate and liaise with the Accommodation Manager/Supervisor in relation to rooms status, VIP’s and allocations.
- To carry out our customer relations policy ensuring that we maintain 4 Star standards at all times