Experienced Food & Beverage AssistantJoin our fabulous team at The Kilkenny Ormonde Hotel as a Food & Beverage ServerAbout the Kilkenny Ormonde HotelThe Kilkenny Ormonde Hotel is a landmark 4-star hotel with an unbeatable location in the heart of the medieval city, overlooking the historic Kilkenny Castle and the vibrant streets of the iconic Marble City.A cornerstone of Kilkenny's hospitality for over 20 years, this contemporary city-centre hotel comprises 118 elegant bedrooms and suites offering an immersive urban experience, with views of the bustling streetscape, our quiet courtyard, or the city's historic medieval spires.Our world combines the luxury of modern city living with the warmth of Irish hospitality. Our cherished heritage is our connection to the local community, our focus is sharing it.About the roleFood & Beverage Key Duties and Responsibilities:Assist in creating a warm and welcoming environment for our guestsEnsure that guests are seated and provided with menus promptlyEnsure that all guests' requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all timesFamiliarise yourself with the menu and as much information about the food and beverage offering available in order to answer any questions guests may haveTake food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accuratelyEnsure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained at all timesSet up, clear and promptly service tables after use to ensure that guests can be seated in a timely mannerEnsure the restaurant areas are clean and well presented at all times and assist with cleaning duties as and when requiredDeal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times and ensure that any guest complaints and comments are reported to managementEnsure all cash, charge, float and till procedures are carried out in line with agreed proceduresAssist in the set up and preparation, and provide service duties for functions as requiredSupport the kitchen staff as and when required and in accordance with hygiene and safety regulationsEnsure that all front of house and guest areas are well maintained at all timesAny other duties as directed by the Operations Manager, Duty Manager, Food & Beverage Supervisor or other member of the management teamKey Requirements for the role:· Experience of working in a similar role and/or environment (preferably in a 4 star setting within the hotel, leisure or hospitality industry would be a distinct advantage)· Basic Food Hygiene knowledge (desirable)· Accurate and efficient cash handling skills· High standard of personal presentation· Excellent communication and interpersonal skills with a confident and outgoing personality and an ability to interact with people· Passion for delivering exceptional guest service· Courteous and pleasant attitude towards guests and colleagues· Good attention to detail· Positive and flexible approach to work (weekend and evening work will be required)Perks and Benefits of working at Kilkenny Ormonde HotelVery competitive hourly wageComplimentary Leisure Club Membership (21m pool, gym, sauna & steam room)PRSA pension schemeCareer progression opportunities across the Windward groupEmployee Assistance Programme & Digital Wellness ProgrammeComplimentary, high quality meals on dutyDiscounted room & dining rates in Windward properties and our sister hoteDiscounted Friends and Family ratesChristmas Savings SchemeRefer-a-friend recruitment bonus schemeTraining and development opportunities dedicated to your career pathEmployee awards & staff recognition scheme including employee of the month and team appreciation daysCycle-to-work scheme and Uniform providedAbout Windward Management Kilkenny Ormonde Hotel is managed by Windward Management. Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.Join us today!About the companyWindward Management Limited is a trusted leader in hospitality management, renowned for delivering operational excellence and exceptional guest experiences. Established in 2007 and headquartered in Dublin, the company specializes in managing hotels across Ireland, blending strategic expertise with personalized service. With a strong commitment to innovation, employee development, and quality, Windward Management offers an exciting opportunity for professionals passionate about making a meaningful impact in the hospitality industry.Required CriteriaDesired CriteriaSkills you'll need
