Reception Supervisor

Southside Dublin
Permanent
Full-time

1 month ago

Are you a people person with a passion for hospitality and a talent for leading a team? We’re looking for a dedicated and enthusiastic Reception Supervisor to ensure the smooth and efficient operation of our reception area. In this key role, you’ll be responsible for supervising the reception team, delivering a warm and professional welcome and farewell to our guests, and maintaining the highest standards of front desk service throughout your shift.Front Office Operations

Ensuring the smooth operation of the reception desk
Supervising and delegating work of receptionists
Assisting the Front Office Manager with daily duties when requested
Welcoming and acknowledging all guests in the reception and lobby area in a warm and friendly manner
Delivering excellent customer service to all guests at all times
Induction and training of all new staff to agreed standards and following the training plan
Controlling the availability of rooms and balancing rooms types on a daily basis
Controlling and closing House Accounts on a daily basis
Delivering training and assisting in the development of the front office team
Communicating hotel and city services to guests
Balancing all financial records and reports at the end of each shift.
Communicating effectively with the accommodation manager and supervisors for the availability of clean inspected rooms and extra requirements for guests
Communicating clearly with tour guides and organising group luggage to and from bedrooms
Taking messages on behalf of the guests and ensuring delivery to the guests room
Taking messages on behalf of Managers and ensuring that messages are passed on with all the necessary details
Maximising room revenue at peak times by offering best rates at low times and upselling rates where possible
Ensuring floats are balanced at the end of all shifts
Completing corrections of bills when on shift
Ensuring all invoices are correct for posting with all relevant back up and liaising with the Accounts department on a daily basis
Preparing rooming lists in conjunction with reservations team

Customer Service

Leading by example by providing an efficient and friendly service to guests at all times
To follow the Mespil Hotel key standards at all times
To provide a warm and friendly telephone service to guests
Handling guest complaints in a professional manner and to a 4 star standard
To maintain a positive, friendly attitude with both hotel guests and your colleagues

The successful candidate will be required to have:

Strong reservations experience from similar style properties
Some experience in supervising a reservations team
Excellent Customer Care skills
Excellent communication and interpersonal skills
Ability to work on their own initiative
Demonstrate strong leadership qualities
Ability to deal sensitively and appropriately with confidential information

Benefits include:

Competitive Salary
Continuous training and development
Complimentary stays in our sister property
Employee Recognition Awards
Social Events calendar
Additional Days Off for Length of Service
Uniform provided
Bike 2 Work Scheme
Taxsaver Commuter Ticket Scheme
Refer a Friend Scheme
Employee Assistance Programme (EAP) for employees and friends & family.
Pension Scheme
Health Insurance (Reduced Rates)
Complimentary buffet-style meals in the staff canteen, available for breakfast, lunch, and dinne
Be part of a great team and a hotel who is recognised as a “Great Place To Work” and a “Outstanding Employer” for 2023, 2024 and 2025 through the Failte Ireland, Employer Excellence Program

Mespil Hotel

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