Reception Supervisor - Dublin
Big Mamma
- Dublin
- €17.00 per hour
- Permanent
- Full-time
- You will be part of a BIG MAMMA floor team!
- You will be the perfect example of a Big Mamma brand ambassador by giving a warm, welcoming and professional first impression to each and every guest.
- You will lead the host team, ensuring that all standards are maintained, bookings are maximised and that issues and complaints are resolved or escalated as needed.
- You will master our bookings system, Sevenrooms, and ensure every booking and enquiry is managed.
- You will be a good problem solver, responding appropriately when bookings don’t always go to plan.
- You will onboard and train the host team and assist the floor managers with the rota scheduling.
- You will respect health and safety standards and maintain cleanliness and organisation across the floor.
- You will spread magic and make our customers live the best moment of their day!
- You will embody Big Mamma values: have a warm, smiling, professional attitude towards the customers, help your colleagues during service and demonstrate a "problem solver" attitude.
- Big Smile and passion for Italian food!
- Great energy, proactive attitude and team spirit
- Excellent customer service, leadership and communication skills
- Comprehensive knowledge of the floor operations
- Previous experience as a head host/hostess or reception supervisor
- Previous experience and knowledge of Sevenrooms
- Flexible availability, including weekends and evenings
- Permanent, full-time position
- €17 per hour
- 5 days working week with 2 days off
- Tasty staff food served family style
- Regular training & growth opportunities
- Mobility across all of our venues in Europe