Administrator - Meals On Wheels - CE Scheme - Cornerstone

• Answering all calls for Meals on Wheels team, dealing with volunteers, meals recipients, suppliers, other services and the general public on the phone or by email in a helpful and professional manner, while adhering to the organisations policies and procedures on confidentiality and Data Protection. • Recording and distributing messages, updating records and providing information as required. • Must become familiar with the activities of meals on wheels and befriending services to enable any enquiry to be dealt with in a friendly, courteous, and efficient manner. • Sending emails or making calls to to potential volunteers and potential recipients. • Following up with Volunteers or recipients as required. • Change paperwork in response to requests for changes to days meals delivered to recipients. • Prepare driver sheets for the next day. • Totaling meals on billing sheet, enter information on excel spreadsheet. • Prepare excel sheet for import to Sage accounts package. • Maintaining a filing system regarding GDPR. • Create and maintaining spreadsheets and databases in a clear and consistent manner. • Contact recipients whose bills are overdue by phone, email or letter to arrange the best payment option. • Sending out monthly statements and other correspondence to the recipients. • Providing administrative assistance as required with proficient use of Microsoft Office 365 application software, word, excel, access, desktop publishing, power point, use of internet and email. • Procure goods and services for the organisation at competitive prices. • Taking inventory of office supplies, maintaining an appropriate level, and reordering when necessary

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