IT Service Desk Engineer
- Northside Dublin
- €60,000-65,000 per year
- Permanent
- Full-time
- Serve as the first point of contact for IT incidents, service requests, and technical queries via phone, email, and ticketing system.
- Provide 2nd line support for hardware, software, operating systems, and applications.
- Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, and peripheral equipment.
- Support secure access to core banking systems, trading platforms, and other financial applications.
- Perform user account management in Active Directory, Exchange, and other enterprise systems.
- Escalate unresolved issues to appropriate technical teams in accordance with SLA guidelines.
- Maintain accurate records of all support requests, solutions, and escalation actions.
- Assist with software installations, updates, and patch management.
- Follow IT security and compliance standards, ensuring adherence to relevant regulatory requirements.
- Participate in incident response and disaster recovery activities when required.
- Contribute to knowledge base documentation and continuous service improvement initiatives.
- 5 – 7 years of proven experience in an IT Service Desk or IT Support Engineer role (preferably in a financial services environment).
- Strong knowledge of Azure, Microsoft Windows OS, Office 365, and Active Directory.
- Familiarity with ITIL principles and service management tools.
- Experience troubleshooting hardware, software, and networking issues.
- Understanding of security best practices in a regulated industry.
- Excellent communication, problem-solving, and customer service skills.
- Basic knowledge of networking (TCP/IP, VPNs, DNS, DHCP) is desirable.
- ITIL Foundation or other relevant certifications where applicable.
- Experience with Citrix, VMware, or other virtual desktop environment would be an advantage.
- Reliable and good communications skills.
- Highly organized, with the ability to manage multiple priorities.
- Proactive in identifying and resolving potential issues before they escalate.
- Team-oriented with a commitment to collaboration and knowledge sharing.
- Attractive base salary
- Bonus of up to 30% on top of base salary
- Strong focus on training and development, unlimited courses offered
- Pensions, Health care, Income Protection, Insurance
- Health and wellness funding