Operations Manager
- Galway
- Permanent
- Full-time
- Lead and coordinate field engineers, manage scheduling, tools, vehicles, and equipment
- Oversee day-to-day operations, implement efficient workflows, ensure timely service and resolve issues quickly to meet customer expectations.
- Work closely with the Customer Service Team to handle escalations, monitor feedback, and continuously improve service quality and responsiveness.
- Manage budgets, control operational costs, monitor KPIs and SLAs and provide regular performance reports to senior leadership.
- Oversee inventory levels, maintain supplier relationships and ensure timely delivery of parts and equipment to engineers.
- Enforce safety protocols, conduct audits and ensure all team members are trained and compliant with health and safety standards.
- Proven experience in operations management within a service-based industry
- Strong leadership, planning and organizational skills
- Proficient in budget management, KPIs and operational reporting
- Excellent problem-solving, communication and decision-making skills
- Able to perform under pressure and meet tight deadlines