Operations & Transport Manager

• Fleet Management experience essential
• Experience of system integration and acquisition formalities
• Experience in managing a transport function across a branch network
• Having technical knowledge and the know how to solve operational issues around transport legislation, and engineered solutions to such issues as load handling and safe operation.
• Management of fleet administration/contractual processes and maintenance support of SLA's, agreements and associated costs
• Management of 3rd party transport provider relationships and all replacement fleet entry and exit processes and schedules to meet operational requirements and time scales.
• Experience with managing the day to day legislative guidelines.
• Knowledge around strategic project planning for any legislation change or improvements.
• Ability to implement and track projects accurately through to completion

• Manage the day to day leadership of the transport function across the branch network
• Provide exceptional service to our customers, first time every time
• Drive out all operational inefficiencies and barriers that keep the function operating effectively, stream lining processes and implementing procedures as required
• Responsible for the management of compliance of the current legislation and implementation of future legislative changes
• Strategic fleet programme management, establishing fleet providers replacement and agreeing design and specification with the business and cross department engagement such as H&S
• Regular auditing of systems and processes to ensure procedures are being followed
• Cost control and high level sign off for relevant fleet activities
• Creation of monthly reports to line management
• Implement Best practice around Branch Transport operations
• Develop and implement a training programme for all transport managers across the group
• Design a strategy for synergising the services of third-party transport providers to ensure transport is delivered at the lowest possible cost
• Auditing of third-party providers to ensure all drivers are delivering high standards of customer service and vehicle fleet is maintained to a high standard which positively promotes our brands
• Support the roll out of EPOD system as well as the introduction of vehicle tracking and route optimisation

• Ability to prioritise workload
• Strong attention to operational detail
• Demonstrate self-organisation and leadership skills
• Effective team working and networking skills
• Commercial awareness and numeracy skills
• Excellent interpersonal and customer-facing skills
• Strong sales skills and negotiation skills
• The flexibility and willingness to learn
• Target driven with the ability to think strategically
• Excellent organisation skills and attention to detail
• Excellent communication skills, both oral and written
• Negotiation and analytical skills
• A positive attitude
• IT literacy and the ability to handle analytical data
• Ability to interface with several department and brands
• Ability to work individually and as part of a team
• Passionate about delivering a good service
• Experience in streamlining administrative processes

• Head of Operations
• Transport Managers
• Branch Managers
• Regional Directors
• Head Office Team

Grafton Group